Customer Claims Feedback

Through a strong and market leading reputation for our claims management and specialist claims focus, we will continue to ensure that claims remains a core competency for Vero.

Ultimately, we are here for our customers when they need us the most. The Vero claims philosophy is putting the customer at the heart of everything we do.

Below are some comments from our customers highlighting our commitment to the claims process.

The ease from time of lodgement to settlement. All done via the phone, all information, they were extremely helpful, told us what we had to do.
Ben Nelson
Carpet Craft Taree

When people said they were going to be somewhere they were there. When they said they were going to do something they did it and the communication was very good and well coordinated
Steve Hardy
S & W Hardy

The speed that it happened and the ease of it. It was very instant and easy
Ms Kelly O’Reilly

The ease with which I could hand it over to the repairer. I didn't have to chase around for the quotes or other things. The insurance people took it over so I was able to relax
Bernard Adams
Christian Brothers

The Vero representative was very good, processed quickly, no jargon, really helpful and easy to understand
Cheryl Hinde
Hinde

My broker & the Vero rep (Annette Hall) were a pleasure to deal with
Dr Roy Francis
R & C Francis

Easy to deal with them, no paperwork to fill out. I could talk to the assessor they put onto it at anytime
Rickett J & J Cromack

The whole level of service was fantastic and prompt. How they were telling me what was happening what was going to happen, the whole process. I got back exactly what I was insured for so no problems
Ms Debra Sandford

Efficiency, to the point. They did what they said they would and had sound product knowledge
Ami Davis