Claims

At Vero we have dedicated teams to manage your clients’ claims. Our national Construction and Engineering claims team works closely with experienced loss adjusters. They understand your clients’ operations and equipment so claims are settled quickly with minimal fuss.

We also offer a specialised claims team just for Vero Home Warranty Insurance, who will provide:

• prompt acknowledgement of claims
• advice on the documentation required to substantiate a claim
• a decision regarding the claim within 90 days of receipt
• assurance that the builders we authorise to undertake rectification work are properly and appropriately licensed, and
• contact within 30 days of completion of rectification work to ensure it has been carried out to the satisfaction of you, your client and the homeowner.

Please note that Construction and Engineering liability claims are handled by a specialised team within the Vero Liability Claims team.
 

Home Owners Warranty Claims
Please visit the Home Warranty Insurance page.   

Claims Forms

Construction and Engineering Claim Forms

Machinery / Equipment breakdown, boiler explosion or computer claim form
Contract Works Legal Liability claim form
Contract Works (Material Damage) claim form