Construction & Engineering Information
Construction & Engineering information for brokers
Claims
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You’d expect Vero to have the perfect people to manage your clients’ claims. Our dedicated national Construction and Engineering claims team works closely with experienced loss adjusters. They understand your clients’ operations and equipment so claims are settled quickly with minimal fuss.
We also offer a specialised claims team just for Vero Home Warranty Insurance, who will provide:
- prompt acknowledgement of claims
- advice on the documentation required to substantiate a claim
- a decision regarding the claim within 90 days of receipt
- assurance that the builders we authorise to undertake rectification work are properly and appropriately licensed, and
- contact within 30 days of completion of rectification work to ensure it has been carried out to the satisfaction of you, your client and the homeowner.
Please note that Construction and Engineering liability claims are handled by a specialised team within the Vero Liability Claims team.
Vero - Expect More.
Claims Forms
Construction and Engineering Claim Forms
Machinery / Equipment breakdown, boiler explosion or computer claim form
Contract Works Legal Liability claim form
Contract Works (Material Damage) claim form
Home Warranty Insurance Claim Forms
Home Warranty Insurance Claim form
NSW Home Warranty Insurance Notification form
NSW Home Warranty Insurance - Frequently Asked Questions
Home Building Amendment (Insurance) Act 2009 No 24
Effective 19 May 2009
Effective 19 May 2009
1. When does a loss become apparent?
A loss becomes apparent when you first become aware (or ought reasonably to have become aware) of the loss.
2. What does "loss" mean?
Loss means a loss that can be indemnified under your policy. i.e. non-completion of your building works or defects in your building work.
3. When must I notify Vero of my loss?
You are required to notify Vero of your loss becoming apparent within the period of insurance cover.
4. What is my period of insurance cover?
If your policy was issued prior to 1 July 2002 you are required to notify Vero of your loss within 7 years from the date on which the contracted building works were completed.
If your policy was issued after 1 July 2002 then you are required to notify Vero of a non-structural loss within 2 years of the contracted building works being completed and of a structural loss within 6 years of the contracted building works being completed.
If your loss relates to non-completion of the contracted building works, then you must notify Vero of your loss within 12 months of the builder failing to commence the works or from when the builder ceased work.
If your policy was issued after 1 July 2002 then you are required to notify Vero of a non-structural loss within 2 years of the contracted building works being completed and of a structural loss within 6 years of the contracted building works being completed.
If your loss relates to non-completion of the contracted building works, then you must notify Vero of your loss within 12 months of the builder failing to commence the works or from when the builder ceased work.
5. How do I notify Vero?
Complete a Notification Form and send it to us together with any required attachments. Once this has been received by us we will register your notification, store all documentation received and provide you with a written response acknowledging receipt of your notification. You will also be provided with a notification number, which you will be required to provide on any future correspondence sent to our office.
Vero Warranty Notification Form
Vero Warranty Notification Form
6. What if I don’t notify Vero of my loss within the period of my insurance cover?
If you have a loss that is apparent within the period of insurance cover and you do not notify Vero of that loss within the period of cover you will be unable to make a claim on the policy for that loss.
7. How soon after I become aware of a loss do I need to notify Vero?
In order to make a claim under the policy you must notify us within the period of insurance cover. In addition, our policy also requires you to notify us within 6 months of your loss becoming apparent. If you fail to do so, you can still make a claim, but Vero may be able to reduce its liability by an amount that fairly represents the extent to which our interests have been prejudiced.
8. When should I make a claim?
If your policy was issued prior to 1 July 2002 a claim should be made immediately upon your loss becoming apparent.
If your policy was issued after 1 July 2002 you are only able to make a claim once your builder has become insolvent, deceased or disappeared.
If your policy was issued after 19 May 2009 you are only able to make a claim once your builder has become insolvent, deceased, disappeared or you have obtained a money order from a Court or Tribunal which the builder has not satisfied, therefore resulted in their licence being suspended. You should note that this is different to a rectification order. If a rectification order has been obtained from a Court or Tribunal, which has not been satisfied by the builder, you are unable to make a claim against your policy. You will need to continue to pursue the builder through the Court or Tribunal to enforce the order.
Home Warranty insurance claim form
Note: See point 4 on periods of insurance cover.
If your policy was issued after 1 July 2002 you are only able to make a claim once your builder has become insolvent, deceased or disappeared.
If your policy was issued after 19 May 2009 you are only able to make a claim once your builder has become insolvent, deceased, disappeared or you have obtained a money order from a Court or Tribunal which the builder has not satisfied, therefore resulted in their licence being suspended. You should note that this is different to a rectification order. If a rectification order has been obtained from a Court or Tribunal, which has not been satisfied by the builder, you are unable to make a claim against your policy. You will need to continue to pursue the builder through the Court or Tribunal to enforce the order.
Home Warranty insurance claim form
Note: See point 4 on periods of insurance cover.
9. What is the difference between a notification and a claim?
Notification: Making Vero aware of your potential entitlement to claim, even if you are unable to do so as your policy has not been triggered.
Claim: One of the triggers has occurred (insolvency, death, disappearance or suspension) and therefore you wish to have Vero assess your entitlement to indemnity under the policy.
Claim: One of the triggers has occurred (insolvency, death, disappearance or suspension) and therefore you wish to have Vero assess your entitlement to indemnity under the policy.
10. If a loss becomes apparent but my policy has not been triggered what action should I take?
In addition to notifying Vero of your loss within the period of insurance, you are required to take action against your builder to enforce the breach of statutory warranty resulting in your loss. Should no action be taken by you, Vero is able to reduce its liability by an amount that fairly represents the extent to which our interests have been prejudiced.
*** Please note that this information is a guide only and is not considered advice or representative of a claims assessment. You should always read the terms of your policy and if you have any questions or concerns please obtain independent advice or contact the NSW Office of Fair Trading ***
For Home Warranty Insurance policy wordings, please refer to the Documents & Forms section.