Claims

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How to make a claim

All it takes is a simple phone call and our claims specialists will hit the ground running. So your costs are kept down while your claim powers ahead.

Lodge a new claim or notification

Existing claims enquiries

call  Phone: 1300 888 073

        24 hours/ 7 days a week

call    Phone: 1300 888 073

          8.30 – 5.00pm EST

Email    Email: lodgeclaim@vero.com.au

 Email    Email: claims@vero.com.au

fax   Fax: 1300 066 150

fax    Fax: 1300 066 950

   Post: IPC 2CI288, GPO Box 346, Sydney NSW

Download the motor vehicle accident report form here.

For Ease of Lodgement

Prior to contacting our claims professionals it is suggested that you have the following information ready:

Vehicle Registration Number 

  • Driver Details
  • Name and address
  • Contact Number
  • Date of Birth
  • Licence Details

Third Party Details (Motor) 

  • Name, Address
  • Contact Number
  • Vehicle Registration Number
  • Vehicle Details
  • Insurance Details

Witness Details 

  • Name, Address
  • Contact Number

Police Report 

  • Station
  • Report Number

Driveable / non-driveable?

 

Repairs for life to make your life easier

Vero can authorise repairs in as little as 24 hours and they come with a lifetime guarantee. If the fault is on your side, our dedicated recovery unit makes every attempt to handle third party repairs so we stay in control on your behalf.

 

What you can expect from our claims service

 “The service was excellent, and the claim was processed very quickly. I also received phone calls to keep me informed as to how the claim was progressing, and a follow-up courtesy call. I was very impressed with the service” satisfied customer from the pharmaceutical industry.