Claims

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If you’d expect Vero to have the right people to manage your claim, you’d be right. Our dedicated Construction and Engineering claims team works closely with experienced loss adjusters. Understanding your operations and equipment means your claim can be settled quickly with minimal fuss.

We also offer a specialised claims team just for Vero Home Warranty Insurance, who will provide:

  • prompt acknowledgement of claims
  • advice on the documentation required to substantiate a claim
  • a decision regarding the claim within 90 days of receipt
  • assurance that the builders we authorise to undertake rectification work are properly and appropriately licensed, and
  • contact within 30 days of completion of rectification work to ensure it has been carried out to the homeowner's satisfaction.

Construction and Engineering liability claims are handled separately by a specialised team within the Vero Liability Claims team.

Claims Contacts

New Construction and Engineering claims:
Contact 1300 888 073 24 hours 7 days a week. 
Email: lodgeclaim@vero.com.au

Existing Construction and Engineering claims:
Contact 1300 888 073 8.30am – 5.00pm EST Monday to Friday. 

Fax: 1300 066 950
Email: claims@vero.com.au

New Liability claims:
Contact 1300 888 073 24 hours 7 days a week.
Email: lodgeclaim@vero.com.au

Existing Liability Claims:
Contact 1300 888 073 8.30am – 5pm EST Monday to Friday.
Fax: 1300 066 950
Email: claims@vero.com.au

Home Owners Warranty Claims:
Please visit the Home Warranty Insurance page.   

 

Construction and Engineering Claim Forms


Machinery / Equipment breakdown, boiler explosion or computer claim form
Contract Works Legal Liability claim form
Contract Works (Material Damage) claim form