claims

When you make a claim you want it to be simple, easy and fast. That’s what you get with Vero.

Our claims professionals have specialist knowledge of business insurance matters so you know you’re dealing with an expert.
 

How to make a claim

Simply phone the appropriate claims department below and we’ll do our best to process your claim as quickly as possible.

For ease of lodgement

Have the following information ready before contacting our claims professionals:

• Policy Number and Insured’s Name
• Loss Date
• Loss Time
• Loss Description (including cause and extent of damage)
• Situation of Loss
• GST Details (for example ABN & ITC %)
• Claimant Communication Plan
  • When would you like to be contacted?
  • Would you like to be contacted by phone, fax or email?
  • How often would you like to hear from Vero? (For example once a week or whenever relevant information has been received.)

At Vero our claims professionals have specialist knowledge for each of our product lines. You can lodge a claim over the phone simply by contacting the appropriate claims department from the list below:
 

Existing Claims

Call us with your claim and policy number and our claims professionals will promptly respond to your enquiry.
If you are unsure who to contact, please send an email to: veroinformation@vero.com.au. Your query will be responded to within two working days.

The Privacy Policy details how Vero will collect, use and disclose your personal information.