Claims Contacts

Commercial Property

Lodge a new claim or notification

Existing claims enquiries

call  Phone: 1300 888 073

         24 hrs/ 7 days a week

call    Phone: 1300 888 073

          8.30 – 5.00pm EST

Email    Email: lodgeclaim@vero.com.au

 Email    Email: claims@vero.com.au

fax   Fax: 1300 066 150

fax    Fax: 1300 066 950

   Post: IPC 2CI288, GPO Box 346, Sydney NSW

For Ease of Lodgement

Prior to contacting our claims professionals it is suggested that you have the following information ready:

  • Description of items damaged, lost or stolen (if available):
    • Manufacturer
    • Model number
    • Year of purchase
    • Approximate price paid
    • Description of the item
    • (functions, features, use, colour etc)
  • Proof of Ownership

Commercial Motor

Lodge a new claim or notification

Existing claims enquiries

call  Phone: 1300 888 073

         24 hrs/ 7 days a week

call    Phone: 1300 888 073

          8.30 – 5.00pm EST

Email    Email: lodgeclaim@vero.com.au

 Email    Email: claims@vero.com.au

fax   Fax: 1300 066 150

fax    Fax: 1300 066 950

   Post: IPC 2CI288, GPO Box 346, Sydney NSW


For Ease of Lodgement

Prior to contacting our claims professionals it is suggested that you have the following information ready:

  • Vehicle Registration Number
    • Driver Details
    • Name and address
    • Contact Number
    • Date of Birth
    • Licence Details
  • Third Party Details (Motor)
    • Name, Address
    • Contact Number
    • Vehicle Registration Number
    • Vehicle Details
    • Insurance Details
  • Witness Details
    • Name, Address
    • Contact Number
  • Police Report
    • Station
    • Report Number
  • Driveable / non-driveable

Machinery/Equipment Breakdown

Lodge a new claim or notification

Existing claims enquiries

call  Phone: 1300 888 073

         24 hrs/ 7 days a week

call    Phone: 1300 888 073

          8.30 – 5.00pm EST

Email    Email: lodgeclaim@vero.com.au

 Email    Email: claims@vero.com.au

fax   Fax: 1300 066 150

fax    Fax: 1300 066 950

   Post: IPC 2CI288, GPO Box 346, Sydney NSW


For Ease of Lodgement

Prior to contacting our claims professionals it is suggested that you have:

  • Your policy number,
  • All relevant information and documentation 

Domestic Home/Motor

How to make a claim

Purchased through Broker

Lodge a new claim or notification

Existing claims enquiries

call  Phone: 1300 888 073

         24 hrs/ 7 days a week

call    Phone: 1300 888 073

          8.30 – 5.00pm EST

Email    Email: lodgeclaim@vero.com.au

 Email    Email: claims@vero.com.au

fax   Fax: 1300 066 150

fax    Fax: 1300 066 950

   Post: IPC 2CI288, GPO Box 346, Sydney NSW

For Ease of Lodgement

Prior to contacting our claims professionals it is suggested that you have:

  • Your policy number,
  • All relevant information and documentation.

Purchased through a bank or credit union

Personal Products (Home and Motor) purchased through banks and credit unions, please call Call 1800 132 223.

Hours of operation
Claims notification: 24 hrs/ 7 days a week
Existing claim enquiry: Monday - Friday 8.30am - 7.00pm EST

Fleet Motor Vehicle

Lodge a new claim or notification

Existing claims enquiries

call  Phone: 1300 888 073

         24 hrs/ 7 days a week

call    Phone: 1300 888 073

          8.30 – 5.00pm EST

Email    Email: lodgeclaim@vero.com.au

 Email    Email: claims@vero.com.au

fax   Fax: 1300 066 150

fax    Fax: 1300 066 950

   Post: IPC 2CI288, GPO Box 346, Sydney NSW

For Ease of Lodgement

Prior to contacting our claims professionals it is suggested that you have:

  • Your policy number,
  • All relevant information and documentation. 

Engineering

New Engineering claims

Existing claims enquiries

call  Phone: 1300 888 073

         24 hours 7 days a week

call    Phone: 1300 562 398

          8.30 – 5.00pm EST

 Email    Email: engineeringclaims@vero.com.au

fax    Fax: 1300 710 929


New and existing construction claims

Call Please contact 1300 852 633 8.30am – 5.00pm Monday to Friday.
fax Fax: 03 9245 8027 (direct) or 1300 710 929
Email Email: claims@engineeringclaims.com.au

Liability Claims

Lodge a new claim or notification

Existing claims enquiries

call  Phone: 1300 888 073

         24 hrs/ 7 days a week

call    Phone: 1300 888 073

          8.30 – 5.00pm EST

Email    Email: lodgeclaim@vero.com.au

 Email    Email: claims@vero.com.au

fax   Fax: 1300 066 150

fax    Fax: 1300 066 950

   Post: IPC 2CI288, GPO Box 346, Sydney NSW

 


 

Professional Indemnity

How to make a claim

Lodge a new claim or notification

Existing claims enquiries

call  Phone: 1300 888 073

         24 hrs/ 7 days a week

call    Phone: 1300 888 073

          8.30 – 5.00pm EST

Email    Email: lodgeclaim@vero.com.au

 Email    Email: claims@vero.com.au

fax   Fax: 1300 066 150

fax    Fax: 1300 066 950

   Post: IPC 2CI288, GPO Box 346, Sydney NSW

For email, fax or post please use the claim notification form below.

Claim Notification

Liability

How to make a claim

Lodge a new claim or notification

Existing claims enquiries

call  Phone: 1300 888 073

         24 hrs/ 7 days a week

call    Phone: 1300 888 073

          8.30 – 5.00pm EST

Email    Email: lodgeclaim@vero.com.au

 Email    Email: claims@vero.com.au

fax   Fax: 1300 066 150

fax    Fax: 1300 066 950

   Post: IPC 2CI288, GPO Box 346, Sydney NSW

For email, fax or post please use the claim notification form below.

Claim Notification

Professional Indemnity

How to make a claim


The Professional Indemnity claims department can be contacted on call  02 8121 3426 or 02 8121 0883. The hours of operation are Monday - Friday 8.30am - 5.00pm EST. You can also contact this department via email on liabilityprofin@vero.com.au.

Marine Claims Centre

18 Jamison Street
Sydney NSW 2000 

call

Priority Call: 1300 664 201

claims@vero.com.au

fax

Fax: (612) 8121 0949

postal address

GPO Box 346
Sydney NSW 2001

Emergency Claims Contact (after hours)

Only use this contact in the event of an emergency that requires immediate advice to the insurer.

Nathan Blume
call Tel: 0417 252 211
email Email: nathan_blume@vero.com.au



Global and Risk Managed

To lodge new claims or enquire about existing claims please contact:

Nickolas Horton
Claims Manager
Vero Global and Risk Managed
call Tel: 03 9245 8339 or 0413 428 202
email Email: nickolas_horton@vero.com.au

Travel

How to make a travel claim

To lodge your claim simply phone our claims department on call1800 285 712 and our claims professionals will do their best to process your claim as quickly as possible.

call Existing claim: (02) 8925 9903
email email: travelclaims@vero.com.au

Hours of operation
Claims notification: 24 hrs/ 7 days a week
Existing claim enquiry: Monday - Friday 8.30am - 5.00pm

Emergency Claims Whilst Overseas

For Emergency Assistance while overseas please contact our Emergency Assistance Provider on +61 (2) 8987 1625

For Ease of Lodgement

Prior to contacting our claims professionals it is suggested that you have:

  • Your policy number,
  • All relevant information and documentation.

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