Claims Contacts

[View]

Commercial Property

Lodge a new claim or notification	Existing claims enquiries
Phone: 1300 888 073 24 hrs/ 7 days a week	Phone: 1300 888 073 8.30 – 5.00pm EST
Email: lodgeclaim@vero.com.au	Email: claims@vero.com.au
Fax: 1300 066 150	Fax: 1300 066 950
Post: IPC 2CI288, GPO Box 346, Sydney NSW

For Ease of Lodgement

Prior to contacting our claims professionals it is suggested that you have the following information ready:

Description of items damaged, lost or stolen (if available):
- Manufacturer
- Model number
- Year of purchase
- Approximate price paid
- Description of the item
- (functions, features, use, colour etc)
Proof of Ownership

Commercial Motor

Lodge a new claim or notification	Existing claims enquiries
Phone: 1300 888 073 24 hrs/ 7 days a week	Phone: 1300 888 073 8.30 – 5.00pm EST
Email: lodgeclaim@vero.com.au	Email: claims@vero.com.au
Fax: 1300 066 150	Fax: 1300 066 950
Post: IPC 2CI288, GPO Box 346, Sydney NSW

For Ease of Lodgement

Prior to contacting our claims professionals it is suggested that you have the following information ready:

Vehicle Registration Number
- Driver Details
- Name and address
- Contact Number
- Date of Birth
- Licence Details
Third Party Details (Motor)
- Name, Address
- Contact Number
- Vehicle Registration Number
- Vehicle Details
- Insurance Details
Witness Details
- Name, Address
- Contact Number
Police Report
- Station
- Report Number
Driveable / non-driveable?

Machinery/Equipment Breakdown

Lodge a new claim or notification	Existing claims enquiries
Phone: 1300 888 073 24 hrs/ 7 days a week	Phone: 1300 888 073 8.30 – 5.00pm EST
Email: lodgeclaim@vero.com.au	Email: claims@vero.com.au
Fax: 1300 066 150	Fax: 1300 066 950
Post: IPC 2CI288, GPO Box 346, Sydney NSW

For Ease of Lodgement

Prior to contacting our claims professionals it is suggested that you have:

Your policy number,
All relevant information and documentation

Domestic Home/Motor

How to make a claim

Purchased through Broker

Lodge a new claim or notification	Existing claims enquiries
Phone: 1300 888 073 24 hrs/ 7 days a week	Phone: 1300 888 073 8.30 – 5.00pm EST
Email: lodgeclaim@vero.com.au	Email: claims@vero.com.au
Fax: 1300 066 150	Fax: 1300 066 950
Post: IPC 2CI288, GPO Box 346, Sydney NSW

For Ease of Lodgement

Prior to contacting our claims professionals it is suggested that you have:

Your policy number,
All relevant information and documentation.

Purchased through a bank or credit union

Personal Products (Home and Motor) purchased through banks and credit unions, please call

1800 132 223.

Hours of operation
Claims notification:	24 hrs/ 7 days a week
Existing claim enquiry:	Monday - Friday 8.30am - 7.00pm EST

Fleet Motor Vehicle

Lodge a new claim or notification	Existing claims enquiries
Phone: 1300 888 073 24 hrs/ 7 days a week	Phone: 1300 888 073 8.30 – 5.00pm EST
Email: lodgeclaim@vero.com.au	Email: claims@vero.com.au
Fax: 1300 066 150	Fax: 1300 066 950
Post: IPC 2CI288, GPO Box 346, Sydney NSW

For Ease of Lodgement

Prior to contacting our claims professionals it is suggested that you have:

Your policy number,
All relevant information and documentation.

Engineering

New Engineering claims	Existing claims enquiries
Phone: 1300 888 073 24 hours 7 days a week	Phone: 1300 562 398 8.30 – 5.00pm EST
Email: engineeringclaims@vero.com.au
Fax: 1300 710 929

New and existing construction claims

	Please contact 1300 852 633 8.30am – 5.00pm Monday to Friday.
	Fax: 03 9245 8027 (direct) or 1300 710 929
	Email: claims@engineeringclaims.com.au

Liability Claims

Lodge a new claim or notification	Existing claims enquiries
Phone: 1300 888 073 24 hrs/ 7 days a week	Phone: 1300 888 073 8.30 – 5.00pm EST
Email: lodgeclaim@vero.com.au	Email: claims@vero.com.au
Fax: 1300 066 150	Fax: 1300 066 950
Post: IPC 2CI288, GPO Box 346, Sydney NSW

Professional Indemnity

How to make a claim
Lodge a new claim or notification	Existing claims enquiries
Phone: 1300 888 073 24 hrs/ 7 days a week	Phone: 1300 888 073 8.30 – 5.00pm EST
Email: lodgeclaim@vero.com.au	Email: claims@vero.com.au
Fax: 1300 066 150	Fax: 1300 066 950
Post: IPC 2CI288, GPO Box 346, Sydney NSW

For email, fax or post please use the claim notification form below.

Claim Notification

Liability

How to make a claim
Lodge a new claim or notification	Existing claims enquiries
Phone: 1300 888 073 24 hrs/ 7 days a week	Phone: 1300 888 073 8.30 – 5.00pm EST
Email: lodgeclaim@vero.com.au	Email: claims@vero.com.au
Fax: 1300 066 150	Fax: 1300 066 950
Post: IPC 2CI288, GPO Box 346, Sydney NSW

For email, fax or post please use the claim notification form below.

Claim Notification

Professional Indemnity

How to make a claim

The Professional Indemnity claims department can be contacted on

02 8121 3426 or 02 8121 0883. The hours of operation are Monday - Friday 8.30am - 5.00pm EST. You can also contact this department via email on liabilityprofin@vero.com.au.

Marine Claims Centre

18 Jamison Street
Sydney NSW 2000

	Priority Call: 1300 664 201
	claims@vero.com.au
	Fax: (612) 8121 0949
	GPO Box 346 Sydney NSW 2001

Emergency Claims Contact (after hours)

Only use this contact in the event of an emergency that requires immediate advice to the insurer.

Nathan Blume

	Tel: 0417 252 211
	Email: nathan_blume@vero.com.au

Global and Risk Managed

To lodge new claims or enquire about existing claims please contact:

Nickolas Horton
Claims Manager
Vero Global and Risk Managed

	Tel: 03 9245 8339 or 0413 428 202
	Email: nickolas_horton@vero.com.au

Travel

How to make a travel claim

To lodge your claim simply phone our claims department on 1800 285 712 and our claims professionals will do their best to process your claim as quickly as possible.

	Existing claim: (02) 8925 9903
	email: travelclaims@vero.com.au

Hours of operation
Claims notification:	24 hrs/ 7 days a week
Existing claim enquiry:	Monday - Friday 8.30am - 5.00pm

Emergency Claims Whilst Overseas

For Emergency Assistance while overseas please contact our Emergency Assistance Provider on +61 (2) 8987 1625

For Ease of Lodgement

Prior to contacting our claims professionals it is suggested that you have:

Your policy number,
All relevant information and documentation.