Domestic Home and Motor Contacts

How to make a claim

Purchased through Broker

Lodge a new claim or notification

Existing claims enquiries

call  Phone: 1300 888 073

         24 hrs/ 7 days a week

call    Phone: 1300 888 073

          8.30 – 5.00pm EST

Email    Email: lodgeclaim@vero.com.au

 Email    Email: claims@vero.com.au

fax   Fax: 1300 066 150

fax    Fax: 1300 066 950

   Post: IPC 2CI288, GPO Box 346, Sydney NSW

For Ease of Lodgement

Prior to contacting our claims professionals it is suggested that you have:

  • Your policy number,
  • All relevant information and documentation.

Purchased through a bank or credit union

Personal Products (Home and Motor) purchased through banks and credit unions, please call Call 1800 132 223.

Hours of operation
Claims notification: 24 hrs/ 7 days a week
Existing claim enquiry: Monday - Friday 8.30am - 7.00pm EST