Travel Contacts


How to make a travel claim

To lodge your claim simply phone our claims department on call1800 285 712 and our claims professionals will do their best to process your claim as quickly as possible.

call Existing claim: (07) 3305 7394
email email:

Hours of operation
Claims notification: Monday - Friday 8.30am - 5.30pm
Existing claim enquiry: Monday - Friday 8.30am - 5.30pm

Emergency Claims Whilst Overseas

For Emergency Assistance while overseas please contact our Emergency Assistance Provider on +61 (7) 3305 7057 (24 hrs/7 days a week)

For Ease of Lodgement

Prior to contacting our claims professionals it is suggested that you have:

  • Your policy number,
  • All relevant information and documentation.