Contact Us

We welcome any questions, feedback or comments you may have about this site or any aspect of our business.

 

Lodge a new claim

When you make a claim you want it to be simple, easy and fast. That’s what you get with Vero.

How to lodge a claim

Simply phone the appropriate claims department below and we’ll do our best to process your claim as quickly as possible. At Vero our claims professionals have specialist knowledge for each of our product lines.

Domestic Home & Motor 
Purchased through an insurance broker  
Call Phone: 1300 888 073 email Email: lodgeclaim@vero.com.au fax Fax: 1300 006 150
Purchased through a financial institution / bank  
Call Phone: 1800 132 223    
Travel
Call Phone: 1800 285 712 email Email: travelclaims@vero.com.au  
If you are calling from overseas, please phone: +61 (2) 8987 1625
Business/Commercial
Call Phone: 1300 888 073 email Email: lodgeclaim@vero.com.au fax Fax: 1300 006 150
Marine
Call Phone: 1300 664 201 email Email: claims@vero.com.au fax Fax:(02) 8121 0949
Please click here for after hours Marine claims.
Construction

Call Phone: 1300 888 073

Monday - Friday 8:30 - 5:00pm AEST

email Email: claims@engineeringclaims.com.au fax Fax: (03) 9245 8027
Engineering 

Call Phone: 1300 888 073 

email Email: engineeringclaims@vero.com.au fax Fax: 1300 710 929

 

Enquiry about an existing claim

If you would like to enquire about an existing claim, please call us on the numbers below between Monday-Friday 8:30am - 5:00pm AEST.

Please have your claim and policy numbers and our claims professionals will promptly respond to your enquiry.

Domestic Home & Motor
Purchased through an insurance broker  
Call Phone: 1300 888 073 email Email: claims@vero.com.au fax Fax:1300 066 950
Purchased through a financial institution / bank  
Call Phone: 1800 132 223    
Travel
Call Phone: (02) 8925 9903 email Email:  travelclaims@vero.com.au fax Fax: (02) 4874 5869
If you are calling from overseas, please phone: +61 (2) 8987 1625
Business/Commercial
Call Phone: 1300 888 073 email Email: claims@vero.com.au fax Fax:1300 066 950
Marine
Call Phone: 1300 664 201 email Email: claims@vero.com.au fax Fax:(02) 8121 0949
For after hours queries for an existing marine claims, please click here.
Construction
Call Phone: 1300 852 633 email Email: claims@engineeringclaims.com.au fax Fax: 1300 710 929
Engineering
Call Phone: 1300 562 398 email Email: engineeringclaims@vero.com.au fax Fax: 1300 710 929

 

New or existing policy queries

Please contact your Insurance Broker for further information relating to Vero policies.

For assistance in finding a broker visit www.needabroker.com.au

 

Alternatively, for queries relating to policies through a financial institution / bank, please contact us Monday - Friday 9:30AM - 6:30PM AEST

call Phone: 1300 794 133 

       If you are calling from overseas, please phone: +61 (8) 8205 5878

email Email: policyenquiries@vero.com.au

 

All other general enquiries

online Online: Online Enquiry form

call Phone: 13 18 13 Monday - Friday 8:30AM - 5:00PM AEST

email Email: veroinformation@vero.com.au

address Post: GPO Box 3999, Sydney NSW 2001, Australia

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