Commercial Property

How to make a claim

To lodge your claim simply phone 1300 888 073 and our claims professionals will do their best to process your claim as quickly as possible.

Hours of operation

Claims notification:	24 hrs/ 7 days a week
Existing claim enquiry:	Monday - Friday 8.30am - 5.00pm

For Ease of Lodgement

Prior to contacting our claims professionals it is suggested that you have the following information ready:

• Description of items damaged, lost or stolen (if available):
  • Manufacturer
  • Model number
  • Year of purchase
  • Approximate price paid
  • Description of the item
  • (functions, features, use, colour etc)
• Proof of Ownership

Commercial Motor

How to make a claim

To lodge your claim simply phone 1300 888 073 and our claims professionals will do their best to process your claim as quickly as possible.

Hours of operation

Claims notification:	24 hrs/ 7 days a week
Existing claim enquiry:	Monday - Friday 8.30am - 5.00pm

For Ease of Lodgement

Prior to contacting our claims professionals it is suggested that you have the following information ready:

• Vehicle Registration Number
  • Driver Details
  • Name and address
  • Contact Number
  • Date of Birth
  • Licence Details
• Third Party Details (Motor)
  • Name, Address
  • Contact Number
  • Vehicle Registration Number
  • Vehicle Details
  • Insurance Details
• Witness Details
  • Name, Address
  • Contact Number
• Police Report
  • Station
  • Report Number
• Driveable / non-driveable? 

Machinery/Equipment Breakdown

How to make a claim

To lodge your claim simply phone 1300 888 073 and our claims professionals will do their best to process your claim as quickly as possible.

Hours of operation

Claims notification:	24 hrs/ 7 days a week
Existing claim enquiry:	Monday - Friday 8.30am - 5.00pm

For Ease of Lodgement

Prior to contacting our claims professionals it is suggested that you have:

• Your policy number,
• All relevant information and documentation 

Domestic Home/Motor

How to make a claim

Purchased through Broker

Purchased through a bank or credit union

Fleet Motor Vehicle

How to make a claim

To lodge your claim simply phone our claims department on 1800 222 043 and our claims professionals will do their best to process your claim as quickly as possible.

Hours of operation

Claims notification:	24 hrs/ 7 days a week
Existing claim enquiry:	Monday - Friday 8.30am - 5.00pm

For Ease of Lodgement

Prior to contacting our claims professionals it is suggested that you have:

• Your policy number,
• All relevant information and documentation. 

Construction & Engineering

New Engineering claims

Contact the First Response Unit on 1300 888 073 – 24 hours 7 days a week.

Existing Engineering Claims

	Phone: 1300 562 398 8.30am – 5.00pm Monday to Friday.
	Fax: 1300 710 929
	Email: engineeringclaims@vero.com.au

New and existing construction claims

	Please contact 1300 852 633 8.30am – 5.00pm Monday to Friday.
	Fax: 03 9245 8027 (direct) or 1300 710 929
	Email: claims@engineeringclaims.com.au

Liability Claims

	Phone : 1300 888 073
	Fax: 02 8121 0791
	Email: LiabilityClaims@suncorp.com.au

Home Owners Warranty Claims

	Phone: 1800 554 255
	Fax: 03 9245 8082

Home Warranty Claims

How to make a claim

The Home Warranty Claims department can be contacted on   1800 554 255. The hours of operation are Monday - Friday 8.30am - 5.00pm EST.
Home Warranty Insurance Claim Form

Professional Indemnity

How to make a claim

The Professional Indemnity claims department can be contacted on 1300 888 073. You can also contact this department via email on liabilityprofin@vero.com.au.

Hours of operation

Claims notification:	Monday - Friday 8:00am - 8:00pm
Existing claim enquiry:	Monday - Friday 8.30am - 5.00pm

 

Liability

How to make a claim

The Liability Claims department can be contacted on 1300 888 073.. You can also contact this department via email on LiabilityClaims@suncorp.com.au.

Hours of operation

Claims notification:	Monday - Friday 8:00am - 8:00pm
Existing claim enquiry:	Monday - Friday 8.30am - 5.00pm

 

Professional Indemnity

How to make a claim

The Professional Indemnity claims department can be contacted on   02 8121 3426 or 02 8121 0883. The hours of operation are Monday - Friday 8.30am - 5.00pm EST. You can also contact this department via email on liabilityprofin@vero.com.au.

Marine Claims Centre

18 Jamison Street
Sydney NSW 2000

	Priority Call: 1300 664 201 Tel: (612) 8121 3695
	Fax: (612) 8121 0949
	GPO Box 3999 Sydney NSW 2001

Emergency Claims Contact (after hours)

Only use this contact in the event of an emergency that requires immediate advice to the insurer.

Maureen Chadwick

	Tel: 0417 252 211
	Email: maureen_chadwick@vero.com.au

Aviation Claims Centre

Andrew Nevin
Claims and Operations Manager

	Tel: (07) 3135 4477
	Fax: (07) 3031 2954
	Email: andrew_nevin@vero.com.au

Emergency Claims Contact (after hours)

Only use this contact in the event of an emergency that requires immediate advice to the insurer.

Andrew Nevin
  Tel: 0417 453 764

Global and Risk Managed

To lodge new claims or enquire about existing claims please contact:

Nickolas Horton
Claims Manager
Vero Global and Risk Managed

	Tel: 03 9245 8339 or 0413 428 202
	Email: nickolas_horton@vero.com.au