As part of our ongoing commitment to your success, we have enhanced our claims service.
It’s now even easier for you to deliver positive customer experiences during the moments that matter, thanks to our improved claims-handling ability and supply chain partnerships.
We understand claims time can cause stress for customers, so our claims teams aim to settle straightforward claims immediately . If the claim is more complex, we’ll work with you and the customer to make sure the claim is processed quickly and efficiently. Either way, we will help your customers through the entire process.
We trust that these improvements to our claims service will continue to make it easier to do business with us.
A faster workflow for you and a positive experience for your customers with our OneTouch claims process.
OneTouch means SME and Home Property claims (up to $10K) can be processed in as little as 15 minutes at your very first point of contact with Vero.
It’s just one of the ways we’re making your job easier.
We have listened to your feedback and our case managed claims service now includes SME Property, Personal Lines and Fleet Motor.
If we need more information about your claim, we’ll assign a Claims Officer to the case who will manage it through to finalisation of repairs – providing a single point of contact.
Brokers have direct access to the Claims Officer via the telephone. There is no need to go through the 1300 888 073 contact number once the claim is lodged.
Email process through claims@vero.com.au remains the same with workflow allocated to the Claims Officer.
With extra people on the ground, Vero is more responsive than ever before.
Vero has partnered with one of Australia’s leading motor repair groups to offer rapid repair solutions for vehicles that have sustained low to medium collision damage.
Key benefits:
Vehicles you can refer to Capital S.M.A.R.T Repair Centres:
Vehicles that don’t fit the S.M.A.R.T criteria or fall outside the serviced area will be assigned to one of our recommended repairers – a national panel of 250 repairers, servicing metro and regional areas.
Key benefits:
A hassle-free experience when you lodge a windscreen claim with us.
Key benefits:
Vero aims to respond to catastrophic events in an efficient, professional and practical way. Our Mass Assessment Centres aim to field large scale claims enquiries as quickly as possible. They are supported by an Australia-wide claims team, providing knowledgeable and empathic advice to customers.
The OneTouch claims process applies only to Vero Small to Medium Business and Home Property claims up to $10,000. Insurer is AAI Limited (ABN 48 005 297 807) trading as Vero Insurance.
* Timeframes quoted are based on the assumption that all supporting information and payment details are provided at the initial claims lodgement.
Claims