Claims are our specialty

You only want to explain your claim once

We know you don’t want to repeat yourself every time you call about a claim. That’s why we provide dedicated locally-based claims officers, giving you a single point of contact for the duration of your Commercial Property & Specialty claim.

Quick claims

Our aim is to settle straightforward claims immediately. If the claim is more complex, we’ll work hand-in-hand with you and the client to ensure it is processed as efficiently as possible. Anything to help your clients get back to business sooner.

Dedicated Claims Officers

We assign an Australian based Claims Officer to manage your client’s claim from start to finish. This single point of contact means we can quickly answer questions and ensures that your client’s needs are well met.

Some businesses we’ve helped

We understand the importance of claims time. See how we’ve helped customers in their times of need.

Wild Rye

Working together to survive a crisis

Here’s how the support of a broker and an award-winning claims service helped a bakery survive a crisis. Watch the power of partnership in action.

The Mower Place

Trading continued after fire

We were on the scene quickly to help the team at The Mower Place come up with a safe way to continue trading while the fire damage in their store was rectified.

Boronia Medical Practice

Boronia Medical Centre

Patient disruption minimised

When a third-party broke into Boronia Medical Centre and started a fire, our quick actions and thinking had the practice reopened just 48 hours later. Click here to read the full story.

Why Vero Commercial Property Insurance?

Vero Property Insurance provides comprehensive material damage cover for insured events including fire, theft, malicious or accidental damage, storms, bushfires and other natural events.

Coverage can also extend to include business interruption exposures, such as Gross Profit and Payroll. 

Property Insurance can offer:

  • Industrial Special Risks coverage for companies with total declared values in excess of $5 million
  • Material damage cover, including buildings, stock, contents and plant, and machinery
  • Business interruption (loss of profits)
  • Solutions for industries with high hazard property exposures
  • Tailored Risk Management solutions to mitigate inherent risk exposures.

To discover more about Vero’s Insurance products and view the policy documents click the button below.

Find out more

An award-winning insurer

Mansfield Logo

Mansfield Award for Claims Excellence 2020

Vero has won gold for overall claims excellence at the prestigious 2020 Mansfield Awards.

The Mansfield Awards recognise claims excellence in the Australian insurance industry, shining a light on the vital role claims professionals play.

Insurer of the year 2020

2020 Insurance Business Awards - Insurer of the Year

We are honoured to have been named 2020 Insurer of the Year by Insurance Business. And we’re equally proud of our performance in number of other categories, including winning Gold Awards for Overall Service, Broker Training and Development, and BDM Support.

Awards banner 2020

5-Star Claims Excellence

Vero has been awarded 5-star ratings by LMI ClaimsComparison for our outstanding claims service across Commercial Packages/ISR, Professional Lines and Engineering. The LMI ClaimsComparison 5-star ratings are awarded utilising Broker and SME feedback.