Claims are our specialty

Your SME clients want to stay up and running

We know SMEs can’t afford to stop trading while they wait for indemnity decisions to be made. That’s why we make it easier for you to keep your clients happy with an easy and quick claims process.

Here’s a couple of ways we can help.

Quick claims

With Vero OneTouch, SME Package claims up to $10,000 can be lodged and settled within 15 minutes at your first point of contact with Vero*. Our aim is to settle straightforward claims quickly.

If the claim is more complex, we’ll work hand-in-hand with you and the client to ensure it is processed as efficiently as possible. Anything to help your clients get back to business sooner.

OneTouch Claims (PDF, 141kb)

Dedicated Claims Officers

We assign an Australian based Claims Officer to manage your client’s claim from start to finish. This single point of contact means we can quickly answer questions and ensures that your client’s needs are well met.

With direct phone access to the assigned Claims Officer, there is no need for brokers to call our main claims line once a claim is lodged. 

Some businesses we’ve helped

We understand the importance of claims time. See how we’ve helped customers in their times of need.

Wild Rye

Working together to survive a crisis

Here’s how the support of a broker and an award-winning claims service helped a bakery survive a crisis. Watch the power of partnership in action.

The Mower Place

Trading continued after fire

We were on the scene quickly to help the team at The Mower Place come up with a safe way to continue trading while the fire damage in their store was rectified.

Boronia Medical Practice

Boronia Medical Centre

Patient disruption minimised

When a third-party broke into Boronia Medical Centre and started a fire, our quick actions and thinking had the practice reopened just 48 hours later. Click here to read the full story.

Why Vero SME Packages

SMEs come in all shapes and sizes with their own set of risks. That’s why we’ve packaged our business insurance products to meet more of their needs, whether they run a butcher’s shop or hair salon.

We provide market-leading insurance products and solutions suited to a broad range of SMEs with cover for over 1,500 occupations to make sure we have the right solution for your clients.

On top of that, we’ll work with you to customise the level of cover and the excess to suit their needs. Vero SME Packages provide industry specific wordings with a broad range of covers. Discover more information on the specialised packages cover and the risk appetite guides below:

An award-winning insurer

Mansfield Logo

Mansfield Award for Claims Excellence 2020

Vero has won gold for overall claims excellence at the prestigious 2020 Mansfield Awards.

The Mansfield Awards recognise claims excellence in the Australian insurance industry, shining a light on the vital role claims professionals play.

Insurer of the year 2020

2020 Insurance Business Awards - Insurer of the Year

We are honoured to have been named 2020 Insurer of the Year by Insurance Business. And we’re equally proud of our performance in number of other categories, including winning Gold Awards for Overall Service, Broker Training and Development, and BDM Support.

Awards banner 2020

5-Star Claims Excellence

Vero has been awarded 5-star ratings by LMI ClaimsComparison for our outstanding claims service across Commercial Packages/ISR, Professional Lines and Engineering. The LMI ClaimsComparison 5-star ratings are awarded utilising Broker and SME feedback.


*The OneTouch claims process applies only to Vero Small to Medium Business up to $10,000. Timeframes quoted are based on the assumption that all supporting information and payment details are provided at the initial claim lodgement.

Insurer is AAI Limited (ABN 48 005 297 807) trading as Vero Insurance. Read the relevant Product Disclosure Statement before buying this insurance.