1. This Vero business recovery grant initiative (“recovery grant initiative”) is conducted by AAI Limited ABN 48 005 297 807 trading as Vero Insurance (“the Promoter”), of Level 28 Brisbane Square, 266 George Street, Brisbane, Queensland 4000.

2. All entry instructions and information relating to the recovery grant initiative that are published by the Promoter form part of these terms & conditions. By entering, entrants accept these terms & conditions.

3. The Vero business recovery grant initiative entry commences at 9am (AEDT) on Wednesday 1 July 2020 and closes at midnight (AEDT) on Friday 31 July 2020 ("Entry Period"). Except as otherwise stated, all times are Sydney time.


4. To enter the Vero business recovery grant initiative, an entrant must satisfy all the following criteria at the time of entry:

(a) must be an Australian business holder (with a valid ABN);
(b) the business holder must be an Australian resident aged 18 years of age or older;
(c) the Australian business holder’s business must be covered by one of the following Vero or GIO insurance policies purchased through an AFSL insurance broker and must meet the following criteria:

Insurance policy (must have been purchased through an AFSL insurance broker) 


Vero Business Insurance policy (SME Packages and Non-Fleet Motor)* 

Business must have an aggregated annual turnover or asset value of less than $10 million (as shown on the business’ FY19 tax return) and employing up to 20 employees (or up to 100 in the manufacturing sector).

Vero Corporate Insurance policy*

Business must have an aggregated annual turnover or asset value of less than $10 million (as shown on the business’ FY19 tax return) and employing up to 20 employees (or up to 100 in the manufacturing sector).

GIO Workers Compensation policy (in ACT, TAS, WA and NT only) 

Annual premium for the policy must be under $30,000.

Resilium Business (SME Packages and Non-Fleet Motor) & Corporate Insurance policy*

Business must have an aggregated annual turnover or asset value of less than $10 million (as shown on the business’ FY19 tax return) and employing up to 20 employees (or up to 100 in the manufacturing sector).

*Including Cluster, Manuscript and/or Specialty wordings

(d) Australian business holder’s business must be:

(i) suffering financial hardship due to COVID-19, and
(ii) eligible for the Australian JobKeeper Payment scheme (per the eligibility set out by the Australian Government i.e. at least a 30% reduction in turnover); and

(e) must not be a business which is excluded from entering the recovery grant initiative, as set out in condition 6.  

(“Eligible Entrant”)

5. Business holders should contact their insurance brokers if it is not clear whether they meet the criteria to be an Eligible Entrant.


6. The following Australian business holders and their businesses (even where condition 4 is met) are not eligible to enter the recovery grant initiative:

(a) the business holder or their immediate families are directors, management or employees of the Promoter or its related companies or agencies associated with the recovery grant initiative;
(b) the business is an Australian government agency (within the meaning of the Income Tax Assessment Act 1997);
(c) the business is a local governing body;
(d) the business is wholly owned by an Australian government agency or local governing body;
(e) the business is a sovereign entity, or an entity owned by a sovereign entity;
(f) the business is in liquidation; and/or
(g) the business holder has entered into bankruptcy.


7. The Promoter reserves the right to require any successful grant recipients to verify their eligibility to enter into this recovery grant initiative, before issuing any grant. Proof considered suitable for verification is at the Promoter’s discretion.

8. Entries must be received via

9. Subject to conditions 15 and 16, Eligible Entrants must complete the online entry form which includes:

(a)  providing required details for entry;
(b)  confirming eligibility to enter the recovery grant initiative;
(c)  agreeing to these terms & conditions; and
(d)  describing in 250 words or less, how a grant toward business advertising, promotional printing, business equipment and/or business consultancy would help their business recover from the impacts of COVID-19.

10. Limit of one entry per company. Any subsequent entry from the same company after the first valid entry is received will be deemed invalid.

11. Entries must be received by the Promoter during the Entry Period. Entries will be deemed received at the time that the Promoter is satisfied that all necessary requirements under conditions 8 and 9 have been met and not at the time of submission by the Eligible Entrant.

12. The Promoter takes no responsibility for late, lost, incomplete, incorrectly submitted, illegible or misdirected entries or delays or failures in any equipment or telecommunications service used to administer this recovery grant initiative.

13. Cost of entry via the internet is free, but internet connection and usage rates may apply. Eligible Entrants should obtain details of such costs from their service providers.

14. Eligible Entrants must submit their internet entry manually. The Promoter may reject internet entries if it reasonably forms the opinion that they have been entered using automated entry means or by use of a competition entry service.

15. It is a condition of entry that that Eligible Entrants consent to receiving communications from the Promoter and its related companies or agent about free webinar services (including reminders) focusing on the topic of business recovery.


16. Brokers may enter the recovery grant initiative on behalf of Eligible Entrants. Where this occurs, the Eligible Entrant acknowledges that the broker must have complied with the following for the entry to be valid:

(a) obtained the consent of the Eligible Entrant to enter them into this recovery grant initiative;
(b) provided the Eligible Entrant with a copy of these terms & conditions; and
(c) confirmed that the Eligible Entrant has agreed to these terms & conditions.

17. Where condition 16 applies, the Eligible Entrant agrees that where the Eligible Entrant is a successful grant recipient, it must review and accept the terms & conditions again directly before any grant is issued.


18. Entries that are found to have been derived from third party work (other than an entry by a broker with the consent of and on behalf of the Eligible Entrant) will be considered invalid and, if awarded a grant, the grant must be returned to the Promoter. Each Eligible Entrant indemnifies the Promoter and its associated companies and agents for any claims, costs, expenses, penalties or damages they incur from reproducing, publishing or otherwise using any works subsequently found to have been derived in any way from any third-party works.

19. Each Eligible Entrant warrants and agrees that:

(a) they have created the entry themselves or have provided consent for their broker to create an entry on their behalf;
(b) they are entitled to reproduce and exploit all underlying works in the entry;
(c) the entry does not, and use or exploitation of the entry by the Promoter (and each of its assignees and licensees) as contemplated by these conditions will not, violate the rights (including copyright and privacy) of any third person;
(d) the entry has not been previously published in any other medium or forum worldwide;
(e) they will not submit material that is unlawful, obscene, defamatory, derogatory, abusive, harmful to any person or entity, or otherwise inappropriate or offensive;
(f) they have not granted rights to their entry to any other person which is inconsistent with the rights granted to the Promoter under these conditions.

20. Each Eligible Entrant acknowledges and agrees that the Promoter (and each of its assignees and licensees) has the right, in its absolute discretion, to edit, amend, copy, reproduce, use, publish, broadcast and communicate to the public, the entry in any media including television, print, radio and the internet, without any further consultation, reference, payment or other compensation. Each Eligible Entrant also agrees that they will not make any claim against the Promoter (or its assignees and licensees) arising from the exercise of these rights, including claims in relation to any moral rights that they may otherwise have.

21. The Promoter may, in its absolute discretion, declare an entry invalid or disqualify any entrant that tampers with the entry process or benefits from such tampering, submits an entry that is incomplete or not in accordance with these conditions, or otherwise acts in a manner that is disruptive, dishonest or calculated to jeopardise the fair and proper conduct of this recovery grant initiative. Errors and omissions to applications may be accepted at the Promoter’s discretion.


22. This recovery grant initiative is a game of skill, and chance plays no part in determining the successful grant recipient(s).

23. The recovery grant initiative judging session will take place at 10am (Sydney time) on Monday 10th August 2020.

24. All valid entries received will be judged by the Promoter’s judging panel based on the need and ability for the grants awarded under this recovery grant initiative to have a positive impact on a business. This will be judged based on the 250 word submission provided in the online application form. What is considered a ‘need and ability’ for the grants to have a ‘positive impact on a business’ will be at the absolute discretion of the Promoter’s judging panel.


25. There are 25 grants to be allocated with a total combined value of $250,000 ($AUD) (inclusive of GST) which comprises:

Value of the grants

Number of grants

$20,000 (inclusive of GST)


$10,000 (inclusive of GST)


$5,000 (inclusive of GST)


26. Each Eligible Entrant is eligible to be a successful grant recipient for one grant only.

27. The Promoter will provide the grants to successful grant recipients by paying the invoices provided by successful grant recipients to the Promoter or its agent, subject to the successful grant recipients meeting the criteria for awarding the grant in condition 28 and 30. Any amounts payable under a grant will be provided to the supplier of the invoice and not direct to the successful grant recipients.

28. Successful grant recipients must:

(a) utilise the total value of their grant across any of the below 4 areas:

(i) business advertising - for use towards advertising and media spend to help the business reach and engage with customers;
(ii) promotional printing - for use towards printing promotional materials related to the business;
(iii) business equipment - for use toward buying office equipment and supplies for the business; and/or
(iv) business consultancy - for use towards cost of business consultants to provide advice to help with business recovery.

(b) utilise the grant towards the business which entered the recovery grant initiative;
(c) choose Australian businesses with a valid ABN who specialise in one or more of the above 4 areas (in condition 27(a)) to supply the services;
(d) seek approval from the Promoter before incurring any costs to be paid by the Promoter under the grant;
(e) produce no more than 4 supplier invoices to the Promoter;
(f) produce all invoices to the Promoter by 1 June 2021.
(g) ensure the total cost of an invoice (including GST) does not exceed the value of the grant; and
(h) ensure the invoices are payable by electronic funds transfer.

29. A reference to business consultancy above does not include legal advice services.

30. Each Eligible Entrant agrees that it is a condition of receiving a successful grant, that they must provide the Promoter with a case study detailing how the grant has or will actually be used to benefit the Eligible Entrant’s business and, in the Promoter’s absolute discretion, the Promoter can publish, broadcast and communicate (including on television, radio, print, internet) the case study to the public.

31. Any costs, service fees, commissions etc. beyond the value of the grant will not be paid.

32. Any additional costs not expressly stated, but which may be incurred in acceptance of the grant, are the responsibility of the successful grant recipient.

33. No compensation will be payable if a successful grant recipient is unable to take any element of the grant as stated or does not satisfy any conditions for any element of the grant for whatever reason. Any part of a grant that is not taken for any reason is forfeited and no compensation will be provided.

34. Successful grant recipients must not use the invoice towards any illegal products or services.

35. If a grant is unavailable for any reason, the Promoter may, in its absolute discretion, substitute alternative goods or services of equal or higher value. The Promoter accepts no other liability or responsibility for any loss incurred by a successful grant recipient due to the grant being unavailable for any reason.

36. The Promoter accepts no liability or responsibility relating to any matters between the successful grant recipient and the service supplier(s) providing the services for which the grant is used towards.

37. Other than as expressly stated in these conditions, a grant awarded to a successful grant recipient is non-transferable, non-refundable, non-exchangeable, non-replaceable, and non-redeemable including for cash, except at the Promoter’s discretion.


38. The successful grant recipient will be notified by phone call and email using the details provided in their entry within 2 business days of the date set out in condition 23.

39. The grant will only be awarded following any successful grant recipient validation and verification that the Promoter requires in its sole discretion.

40. If: (i) a grant is not claimed by a successful grant recipient or the Promoter has been unable (despite reasonable efforts) to successfully contact a successful grant recipient; or (ii) a successful grant recipient is determined by the Promoter to be ineligible to receive a grant in accordance with these terms & conditions, the relevant grant will be forfeited and instead awarded to the Eligible Entrant judged to have submitted the next best entry for the recovery grant initiative Judging Session. Any resulting successful grant recipient(s) will be notified by as above, via email and telephone within two business days. That process will be repeated if required.


41. Unsuccessful grant recipients will be notified by email using the details provided in their entry within one month of the date set out in condition 23.


42. If for any reason this recovery grant initiative is not capable of running as planned, or is interfered with or disrupted in any way (including by vandalism, power failures, natural disasters, acts of God, weather event, civil unrest, strikes, computer bugs or viruses, tampering or technical failures), the Promoter reserves the right to cancel, terminate, modify or suspend the recovery grant initiative, or invalidate any affected entries.

43. The Promoter assumes no responsibility for: (i) any error, omission, interruption, or delay in the operation or transmission of any communication sent to (or by) the Promoter or any entrant whether caused by problems with communication networks or lines, computer systems, software or internet service providers, congestion on any carrier network or otherwise; (ii) any theft, destruction or unauthorised access to, or alteration of such communications; (iii) any problem with, or technical malfunction of, any computer system or other equipment used for the conduct of the recovery grant initiative; (iv) any incorrect or incomplete information which may be communicated in the course of the administering this recovery grant initiative (whether as a result of one of the foregoing causes or otherwise); or (v) any delay in delivery (when not directly caused by the Promoter or its supplier), or failure of safe delivery of any grants.

44. All of the Promoter's decisions in relation to all aspects of this recovery grant initiative are final and no correspondence will be entered into. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

45. A successful grant recipient accepts a grant at their own risk. Any tax liability or consequences or other impacts to the business (e.g. impact to the business’ ability to receive government support) arising as a result of accepting a grant is the responsibility of the successful grant recipient. Independent financial advice should be sought.

To the full extent permitted by law, the Promoter, its associated companies and agencies and any of their personnel (the "Relevant Parties") exclude all liability for any loss (including any damage, claim, injury, cost or expense) which is suffered or incurred by any Eligible Entrant in connection with the recovery grant initiative or a grant provided, including without limitation: (i) any indirect, special, economic or consequential loss; (ii) any loss arising from the negligence of a Relevant Party; and (iii) any liability for personal injury or death. To the extent that such liability cannot be excluded by law, it is limited to the minimum allowable by law.

46. The successful grant recipient must, at the Promoter’s request, participate in all promotional activity (such as publicity and photography) surrounding receiving a grant, free of charge, and consent to the Promoter using their name, the business’ name, likeness, image and/or voice (including any photograph, film and/or recording of them) in promotional material in any media at any time without notification or compensation, financial or otherwise.


47. Entrants’ personal information is collected from entrants by or on behalf of the Promoter to enable the Promoter and its agents to manage, administer and promote the recovery grant initiative and, where applicable, publicise the successful grant recipient’s case study relating to how their businesses have or will actually use the grant. The personal information may also be provided to persons assisting the Promoter, including grant suppliers and deliverers, marketing agencies and IT providers, media outlets and related companies. By participating in the recovery grant initiative, Eligible Entrants consent to these uses and disclosures of their personal information.

48. If an Eligible Entrant does not provide the personal information the Promoter requests, the Promoter may not be able to enter them into the recovery grant initiative. All personal information is handled in accordance with these conditions and the Promoter’s Privacy Policy. Information about how to access or correct the personal information that the Promoter holds about you, or complain, can be found in the Promoter’s Privacy Policy available online at