Vero voted best of the best for second year at Mansfield Awards

For the second consecutive year, Vero has won the coveted Gold Mansfield award for overall claims excellence after being rated the highest across the board. The team also took the top spot in the SME Property and Casualty field. 

Vero Head of Commercial Property and Specialty Claims, Luke Whenman accepted both the awards in the virtual ceremony yesterday, saying the victories reflect Vero’s continuous improvements in creating a best in class claims experience for our broker partners and their clients.

“We’ve invested a lot of time over the past year on continuing to improve our claims management, building on a platform of fairness and transparency with our brokers and clients,” he said.

“We have continued to improve our OneTouch* settlement rates and reduced the average duration of an SME claim.”

“We’ve also built a major loss model that partners with specialist suppliers, to help brokers and their clients navigate complex claims.

“Receiving these awards are great indicators that the improvements are being recognised and appreciated, especially during these challenging times”.

Creating positive claims experiences is extremely important to us. Vero is committed to continuing to deliver ‘Insurance with insight’ over the next 12 months and into the future. Thank you to our broker partners for their feedback and we look forward to continuing to support businesses together. 

The annual Mansfield Awards highlight the important role claims professionals play in the insurance industry and recognise those achieving excellence in the field. Winners are decided based on a survey completed by brokers and other intermediaries, who share their experiences on insurers’ claims handling, including speed of service, proactivity, accuracy and fairness. This is coupled with supporting data from Australian Securities & Investments Commission (ASIC) and Australian Financial Complaints Authority (AFCA).

More information about the Mansfield Awards can be found here.


*The OneTouch claims process applies only to Vero Small to Medium Business up to $10,000. Timeframes quoted are based on the assumption that all supporting information and payment details are provided at the initial claim lodgement.

Insurer is AAI Limited (ABN 48 005 297 807) trading as Vero Insurance.

Read the Product Disclosure Statement before buying this insurance. TMD is also available.