Vero wins Insurer of the Year for the second year and excels in the Brokers on Insurers Report
Vero is cementing its reputation as the leader in commercial insurance, taking out the 2025 Insurance Business Insurer of the Year award for the second consecutive year. The win was announced on Friday 2nd May in front of hundreds of industry professionals.
Insurance Business Australia (IBA) congratulated Vero, stating that “their commitment to outstanding products, service, and partnerships has solidified their position as a leader in the insurance market."
Michael Miller, CEO Commercial and Personal Injury, said the award was a tremendous recognition for everything Vero is doing in the commercial space to improve customer outcomes.
"Broker relationships and customer outcomes have been a significant focus for us over the past few years, and it’s pleasing to see this work recognised ahead of some tough competition," he said.
Executive Manager, Broker Experience Alana Dennis said it was an honour to accept the award on behalf of Vero.
“We’ve really been lifting the standard when it comes to understanding our brokers and customers and their current needs,” she said.
Our new Vero Specialty Lines suite of niche products responds to that feedback, and we’re continuing to improve our broker platforms and training offerings.
“Our continued focus on claims excellence is best in class and includes dedicated claims managers as well as our OneTouch quick claims process.”
The award adds to Vero’s growing trophy lineup, which includes:
- Gold Mansfield for claims excellence five consecutive years 2024, 2023, 2022, 2021, and 2000.
- NIBA Large General Insurer of the Year in 2024 & 2023.
The Insurance Business Australia Awards recognises the industry’s best across 21 categories, including Insurer of the Year.
The complete list of winners can be found here.
Alana Dennis, Executive Manager – Broker Partnerships, Commercial Insurance
Vero ranked number one on the Brokers on Insurers Report
Vero’s dedication to addressing broker feedback has also led to its number one ranking overall on the 2025 Brokers on Insurance Report. This year’s report published by IBA involved 278 insurance brokers who ranked Vero as:
- 1st for online platforms & services
- 1st for product range
- 1st for broker communication, training & development
- 1st for commission structure
- 2nd for claims turnaround time, and
- 2nd for BDM support.
These results were driven by Vero's dedication to addressing broker feedback and enhancing the broker quote and bind experience through reduced system generated referrals and improved response times. Its commitment to best-in-class claims remains evident.
The 2024 NIBA broker research identified Vero as the only large insurer with a positive Net Promoter Score (NPS) and viewed as the most trusted partner who delivers on promises.
Team Vero at the Awards evening on Friday 2nd May 2025
Vero’s continued commitment to excellence
Vero's dedication to partnering with brokers is further shown through initiatives such as the Vero SME Insurance Index, NIBA Young Broker of the Year long standing sponsorship, and Insightful Broker Forums, which reinforce its role as a leader and educator in the industry.
Vero also continues to enhance the broker experience through:
- enhancing the product offering and expanding the risk appetite, and
- investing in technology upgrades to improve the broker experience for underwriting and claims.
For more information on Vero's award-winning services and commitment to excellence, explore our website or speak to your local Vero representative today.
Insurance issued by AAI Limited ABN 48 005 297 807 AFSL 230859 trading as Vero Insurance. Photo Credit: 2025 Insurance Business Awards.
