Vero earns silver in Insurance Business Australia Brokers on Insurers 2026 report
Published 25 August 2026 | Last updated 25 August 2026 | 2 min read
Key points
- Vero has earned silver in the Insurance Business Australia Brokers on Insurers 2026 report.
- Vero received nine awards across the report's categories, including an overall silver ranking and gold for Business Development Manager support.
- The results reflect strong broker recognition of Vero's service, accessibility, specialist expertise and commitment to building long-term partnerships.
Vero has earned silver in the Insurance Business Australia Brokers on Insurers 2026 report, reinforcing its position as one of Australia's leading commercial insurers for brokers and their clients.
Based on feedback from more than 300 brokers across Australia, the annual report provides valuable insight into how insurers are performing across the areas that matter most to brokers.
Vero received nine awards across the report's categories, including an overall silver ranking and gold for Business Development Manager support.
The results reflect strong broker recognition of Vero's service, accessibility, specialist expertise and commitment to building long-term partnerships.
Recognition driven by broker trust
Vero's overall silver ranking was supported by strong results across nine key categories.
- Business Development Manager support – Gold
- Broker Communication, Training and Development – Silver
- Commission Structure – Silver
- Claims Turnaround Time – Silver
- Overall Service Level – Silver
- Brand recognition and reputation – Bronze
- Online platforms and service – Bronze
- Product range – Bronze
- Product innovation – Bronze
These results reflect Vero's long-term strategy of building strong broker relationships, investing in specialist expertise and empowering local teams to make decisions.
At the centre of Vero's approach is a broker-led distribution model designed to provide direct access to experienced underwriters, claims specialists and business development managers.
This allows brokers to navigate complex and non-standard risks with greater confidence, while benefiting from responsive support and faster decision-making as well as straight-through processing through our range of accessible platforms.
Vero's gold award for Business Development Manager support highlights the value brokers place on having local experts who are accessible, empowered and able to provide practical solutions when needed.
Vero’s operating model continues to be a key differentiator for the insurer and an important driver of broker satisfaction.
Anthony Pagano, Vero Head of Distribution, said the recognition reflects the strength of Vero's people and partnerships.
"Our gold rating in BDM support reflects what brokers tell us matters most: having the right people on the ground, accessible and empowered to act. It’s a key part of what underpins our overall performance and the strength of our broker partnerships," Mr Pagano said.
Investing in the future of commercial insurance
Drawing on broker feedback, claims insights and emerging market trends, Vero continues to evolve its offering to meet changing customer needs.
Recent enhancements include expanded directors and officers coverage, enhanced protection for battery electric vehicle fleets and continued growth of the Vero Specialty Lines portfolio, including solutions for higher-hazard property, liability and equipment breakdown risks.
Vero has also launched a specialist professional indemnity solution for design and engineering practitioners, providing cover designed to address evolving regulatory requirements and industry standards.
Looking ahead, Vero remains focused on strengthening broker partnerships, expanding specialist capabilities and making it easier for brokers to support Australian businesses in an increasingly complex risk environment.
For brokers and their clients, the recognition provides further evidence of what more than 300 brokers acknowledged in this year's survey: a trusted partner that combines the strength of a major insurer with a customer-focused approach, accessible expertise and a commitment to delivering when it matters most.
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Disclaimer:
Insurance issued by AAI Limited ABN 48 005 297 807 trading as Vero Insurance. Read the Product Disclosure Statement before buying this insurance. Target Market Determination is also available. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it.
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