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Contact Us

Our expert team is here to help with your Vero enquiries.

Get a Quote

Contact an insurance broker to:

  • request a quote
  • buy a Vero insurance policy
  • Or for advice on what insurance cover may be right for you

To request a copy of a TMD

Please contact with details of the PDS product that you require a TMD for.

Existing policy enquiries

Contact your broker or our Corporate Partners team:

  • for information on your insurance policy
  • to update your policy details or personal information
  • for policy cancellations
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Policies purchased through an insurance broker

Contact your broker directly.

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Policies purchased through a bank or financial institution

Our Corporate Partners team can assist you

General Enquiries

 13 18 13

Monday – Friday
8.30am – 5pm AEST

GPO Box 3999,
Sydney NSW 2001,

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Customer Relations & Complaints

How to contact us with a complaint

If you experience a problem, are not satisfied with our products or services or a decision we have made, please visit our Customer Relations & Complaints page to access more information.

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Insurance Fraud

To help us identify and manage insurance fraud, you can report suspected incidents to us.

You can choose to remain anonymous if you wish.

Service of Legal Documents

Vero is part of the Suncorp Network.

Contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Network.

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Insurance Council of Australia

Find our more about the General Insurance Code of Practice.

Media Enquiries

Media enquiries can be forwarded to the Suncorp Group.

Careers with Vero

Search current Vero positions within Suncorp Group

Extra help and support

We know that everyone's situation and needs will be different. We are committed to looking after your needs with sensitivity, dignity, respect and compassion. Learn more about our extra help and support, including our domestic & family violence policy and financial hardship policy.