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Contact Us

Our expert team is here to help with your Vero enquiries.

General enquiries

 13 18 13

Monday - Friday
8.30am - 5.00pm AEST

 veroinformation@vero.com.au

 1300 710 929

 GPO Box 3999,

Sydney NSW 2001,
Australia

Vero policy enquiries

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Policies purchased through an insurance broker

If you need help with purchasing a new policy or managing an existing policy, contact your insurance broker directly.

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Policies purchased through a financial institution or bank

You can get advice on a Vero policy purchased directly through a financial institution or bank by contacting our team:

Monday-Friday: 8am – 8pm AEST

Saturday: 9am – 5.30pm AEST

Phone (overseas)
+61 (8) 8205 5485

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Complaints handling

While we strive to provide you with excellent service and products, if you do have a complaint you can follow a simple process to let us know. We’ll do our best to respond quickly and effectively.

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Reducing
insurance fraud

Help us identify and manage insurance fraud by reporting any suspected insurance fraud. You can choose to remain anonymous if you wish.

Call our dedicated hotline, or click ‘Notify Us’ below to fill out an online form.

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Service of
legal documents

Vero is part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.

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Insurance Council of Australia

Find out more about the General Insurance Code of Practice.