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Contact Us

Our expert team is here to help with your Vero enquiries.

Get a Quote

Contact an insurance broker to:

  • request a quote
  • buy a Vero insurance policy
  • Or for advice on what insurance cover may be right for you

Existing policy enquiries

Contact your broker or our Corporate Partners team:

  • for information on your insurance policy
  • to update your policy details or personal information
  • for policy cancellations
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Policies purchased through an insurance broker


Contact your broker directly.

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Policies purchased through a bank or financial institution


Our Corporate Partners team can assist you

Monday – Friday: 8am – 8pm AEST

Saturday: 9am – 5.30pm AEST

General Enquiries


 13 18 13

Monday – Friday
8.30am – 5pm AEST

GPO Box 3999,
Sydney NSW 2001,
Australia

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Complaints handling


Our simple complaints handling process enables us to respond quickly and effectively to complaints regarding:

  • our products or service
  • privacy-related issues, or
  • a decision made in relation to your insurance
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Insurance Fraud


To help us identify and manage insurance fraud, you can report suspected incidents to us.

You can choose to remain anonymous if you wish.

Service of Legal Documents


Vero is part of the Suncorp Group.

Contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.

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Insurance Council of Australia


Find our more about the General Insurance Code of Practice.

Media Enquiries


Media enquiries can be forwarded to the Suncorp Group.

Careers with Vero


Search current Vero positions within Suncorp Group