Contact Us

Our expert team is here to help with your Vero enquiries.

Get a Quote

Contact an insurance broker to:

request a quote
buy a Vero insurance policy
Or for advice on what insurance cover may be right for you

Contact an insurance broker

Existing policy enquiries

Contact your broker or our Corporate Partners team:

for information on your insurance policy
to update your policy details or personal information
for policy cancellations

Policies purchased through an insurance broker

Contact your broker directly.

Policies purchased through a bank or financial institution

Our Corporate Partners team can assist you

Monday – Friday: 8am – 8pm AEST

Saturday: 9am – 5.30pm AEST

1800 132 223

Overseas: + 61 (8) 8205 5477

corppartners@vero.com.au

General Enquiries

13 18 13

Monday – Friday
8.30am – 5pm AEST

Enquire online

GPO Box 3999,
Sydney NSW 2001,
Australia

Complaints Management Process

How to contact us with a complaint

If you experience a problem, are not satisfied with our products or services or a decision we have made, please visit our Customer Relations page to access more information.

Customer Relations

Insurance Fraud

To help us identify and manage insurance fraud, you can report suspected incidents to us.

You can choose to remain anonymous if you wish.

Notify us online

1300 881 725

Service of Legal Documents

Vero is part of the Suncorp Network.

Contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Network.

Learn more

Insurance Council of Australia

Find our more about the General Insurance Code of Practice.

General Insurance Code of Practice

Media Enquiries

Media enquiries can be forwarded to the Suncorp Group.

Visit Suncorp Group

Careers with Vero

Search current Vero positions within Suncorp Group

Search now

Extra help and support

We know that everyone's situation and needs will be different. We are committed to looking after your needs with sensitivity, dignity, respect and compassion. Learn more about our extra help and support, including our domestic & family violence policy and financial hardship policy.

Visit Help & Support