Make a claim online

Vero’s online claim lodgement is easy to use and usually takes less than 5 minutes to complete.

Award winning claims

Vero are proud to be awarded the 2020, 2021, 2022 and 2023 Gold Mansfield award for overall claims excellence, as well as the 2023 SME Property and Casualty Mansfield Awards Category by Insurance Business Australia. We put customers at the heart of everything we do and are committed to continuing to develop the Best-in-Class Claims service through technology, simplified processes and dedicated claims officers.

Vero gold rewards

Benefits of lodging online

  • Receive a Vero claim number within minutes after lodging for valid Commercial Property and Specialty claims1 
  • Digital claims have the fastest response rate for Commercial Property claims, our average response time is 5 business hours2 
  • The ability to track the progress of your claim via digital status updates
  • A digital copy of your submission will be provided via your nominated email address 
  • The Insured can complete the online claim form and the broker will receive a digital copy via email

Vero Claims Service Offering

At Vero, we’re committed to creating a positive customer experience during the moments that matter. As part of our ongoing commitment to your success, we’ve enhanced our claims service.

Quick claims

With Vero OneTouch*, Small to Medium Business claims (up to $10K) can be lodged and settled within 15 minutes on the phone or via email.

If the claim is complex, we'll work with you and your client to ensure it’s processed as fast as possible.

Dedicated Claims Officers

We assign a dedicated Claims Officer to manage your client's claim, which means we can effectively answer questions and ensure your client's needs are met.

Accelerated motor repairs process

Vero's commercial motor claims are quicker, easier and more reliable, with repairs conducted by leading service providers all over Australia.

Capital S.M.A.R.T. Repairs

Capital S.M.A.R.T.4 Repairs is the largest repair network available to all Vero Customers, offering quality rapid repairs for vehicles that have sustained low to medium damage.


Approved Motor Repair Partners

When repairs are done through our Authorised Repair Partners (including Capital S.M.A.R.T.) the following benefits apply:

  • No need to organise your own quote – the vehicle is simply booked in for repair and dropped off. 
  • Lifetime guarantee on authorised repairs even if vehicles are sold.
  • Claims for windscreen and other auto glass repairs are made simple thanks to our partnership with O’Brien® Glass.

Claims Forms & Flyer

Other ways of managing claims

What you need to make a claim

  • your policy number
  • details of the event – date and time of loss, description of the event, loss location
  • list and photos of damage item/s
  • personal details of any third parties (if applicable)
  • invoices or quotes – if you’ve obtained a quote or have carried out emergency repairs
  • lease agreements (if applicable)
  • police reports (if applicable)

New claims

Lodge a claim over the phone or via email by sending us a completed Online Claims Lodgement (PDF, 982KB) form.

What you’ll need to make a claim

Claims lodgement forms
1300 888 073 (24/7)
lodgeclaim@vero.com.au
IPC 2CI288, GPO Box 346

Sydney NSW

Existing claims

To enquire about an existing claim email us anytime, or call Monday-Friday 8:30am - 5:00pm AEST/AEDT.

Please have your claim and policy numbers ready, and our claims professionals will promptly respond to your enquiry.

1300 888 073
claims@vero.com.au

Event Response

Vero aims to respond to catastrophic events efficiently and professionally. Our Mass Assessment Centres aim to field large-scale claims enquiries and assessments as quickly as possible. They’re supported by an Australia-wide claims team, providing knowledgeable and empathic advice to customers.

Forms and documents

Learn more about Vero Insurance policies by viewing the policy documents.


Disclaimers:

*The OneTouch claims process applies only to Vero Small to Medium Business claims up to $10,000 (excludes Commercial Motor and Fleet Motor). Timeframes quoted are based on the assumption that all supporting information and payment details are provided at the initial claim lodgement.

1Instant claim number is available for all Commercial Property and Specialty claims. Home and Motor claims are excluded for instant claim number but can still be lodged online.

2This information is current as at 20/12/2022. Motor claims are excluded for instant claim number but can still be lodged online.

3Status updates are available for Commercial Property and Speciality claims (excludes Home & Motor).

4 S.M.A.R.T | Drop Off (capitalsmart.com.au)

What you need to make a claim

  • your policy number
  • details of the event – date and time of loss, description of the event, loss location
  • list and photos of damage item/s
  • personal details of any third parties (if applicable)
  • invoices or quotes – if you’ve obtained a quote or have carried out emergency repairs
  • lease agreements (if applicable)
  • police reports (if applicable)