At Vero, we offer more than just commercial insurance. We work in partnership with you to help build solutions for your clients, backed by market insight and forward thinking risk-management.
Why Vero Residential Strata Insurance?
Vero Residential Strata Insurance offers a number of market-leading features, providing flexible, risk-based cover that recognises no two strata communities are the same.
The policy is designed for residential strata and is supported by specialist underwriting that enables a tailored approach to assessing building risk across a range of complexities and risk profiles.
This approach supports informed risk selection and consistent underwriting outcomes, rather than relying on broad, standardised criteria.
What Vero Residential Strata can offer:
Insurance issued by AAI Limited ABN 48 005 297 807 trading as Vero Insurance. Read the PDS and Policy Wording before buying this insurance. Go to vero.com.au for a copy. Target Market Determination also available. Subject to underwriting assessment. Limits, terms, conditions and exclusions apply.
Award Winning Claims Award Winning Claims
Vero provides award-winning claims service as evidenced by the Gold Mansfield Award for Claims Excellence which Vero has been awarded for six consecutive years (from 2020-2025) across its insurance portfolio. Now supported by new dedicated strata claims representatives, helping ensure your clients are in safe hands in the moments that matter.
Why Choose Vero
Features & benefits
Take a look at Vero insurance product features and benefits.
Expertise, capability & underwriting service
Our skilled underwriting team provides extensive industry knowledge, nationwide reach and a team who understand your clients’ unique requirements. Plus, we’re committed to delivering exceptional customer service and building strong, long-term relationships every step of the way.
Tailored solutions
Tailored residential strata solutions with flexible coverage, reflecting each scheme’s property profile, complexity and risk management, with scope to accommodate defects, remediation, adverse claims history and more complex arrangements.
Exceptional claims service
Dedicated strata claims support, backed by Vero’s award winning claims capability. Vero has been recognised with six consecutive Gold Mansfield Awards for excellence in claims management across its broader claims operations.
Comprehensive risk engineering
Vero’s risk engineering team can provide in-depth industry knowledge, risk management, reporting, training, and advice.
Broker training
Vero Specialty Lines offers comprehensive training to help brokers find better solutions for their clients, including webinars, face-to-face training by underwriters, loss bulletins and other educational materials.
Looking for something else?
Take a look at these other Vero Specialty Lines products.
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Useful documents and FAQs
Frequently Asked Questions
Can Vero Residential Strata cover buildings with defects?
Yes, subject to underwriting assessment. Vero takes a risk-based approach to defect - affected buildings, assessing the nature and severity of defects, controls in place and the owners corporation’s commitment to remediation, rather than applying blanket exclusions.
What types of residential strata properties is this product designed for?
Vero Residential Strata is designed for a broad range of residential and mixed-use strata buildings, with up to 20% commercial floor space, across diverse property types and risk profiles.
How are more complex or higher‑risk strata schemes assessed?
Some risks may require additional review to determine risk acceptability, such as buildings undergoing remediation, with adverse claims history or larger, more complex arrangements. These risks are assessed collaboratively on a case-by-case basis.
Are there any strata risks Vero Residential Strata is not intended to cover?
Vero Residential Strata is not generally intended for risks where significant maintenance, safety or defect related issues remain unaddressed and there is no reasonable plan or intention to remediate, or for risks involving high-hazard or certain commercial occupancies outside the product’s intended scope. For more detail, please refer to our Risk Appetite document.
Providing insurance with insight
At Vero, we offer more than just commercial insurance. We work in partnership with you to help build solutions for your clients, backed by market insight and forward thinking risk-management.
Long-term partnership
Vero’s proven long-term stability means you can engage with us confidently to build lasting relationships, ensuring no surprises along the way for you or your clients.
Over 190 Years of Experience
Excellence begins with insight, and our 190 years in insurance has seen us develop an approach to support brokers with finding solutions to help protect businesses across Australia.
