Make a claim online

Lodge your claim online with Vero within minutes. That’s insurance with insight.

Why lodge your claim online?

User-friendly online form that’s quick and easy to complete from any device.

Receive a Vero claim number within minutes.

Experience prompt response times with our digital claims service.

A digital copy of your claim submission will be sent to your nominated email address.

Commercial Property & Specialty Claims

The documentation requirements may vary depending on the claim circumstances. To lodge a property or specialty claim online, we require the following:

  • Policy number*
  • Description of event – location, date and approximate time, if known*
  • Detailed description of the loss and quote or invoice to quantify loss*
  • Report from a qualified repairer for building and machinery breakdown claims*
  • List and photos of damaged item/s
  • Name and contact details of any third parties involved (if applicable)
  • Lease agreement (if applicable)
  • Police report (if applicable)
  • Insured’s premium must be paid, and cover must apply for loss*
  • ABN & ITC% confirmed*
  • For a quick settlement, EFT details can be provided on lodgement*

Claims Make a quick claim online

Our streamlined Quick Claims Process can help you get express settlements for claims of up to $15,000 lodged online or by email1. Claims lodged online will receive a claim number within 4 hours of lodgement and we will keep you informed via Online status updates.

We value your time and in doing so, we will minimise contact with you up until the claim is paid so you can focus on your clients while we take care of the rest.

Claims Dedicated Claims Officers

Vero is committed to continuing to develop the Best-in-Class Claims service. We assign a dedicated Claims Officer to manage your claim, which means we can effectively answer questions and ensure your needs are met.


Frequently Asked Questions

Disclaimer:

*The Vero Quick Claims process applies only to Vero Small to Medium Business claims up to $15000 (excludes Commercial Motor and Fleet Motor). Timeframes quoted are based on the assumption that all supporting information and payment details are provided at the initial claim lodgement.

1Home claims are excluded for instant claim number but can still be lodged online.

2This information is current as at 18/06/2024.

3Status updates are available for Commercial Property and Speciality claims (excludes Home & Motor).

Our Award Winning Service

We put customers at the heart of everything we do and are committed to continuing to develop the Best-in-Class service through technology, simplified processes, and dedicated Claims Officers.

Vero Claims Service Offering

At Vero, we are committed to creating a positive customer experience during the moments that matter and delivering Best-in-Class Claims Service. We understand making a claim can be stressful which is why we are committed to your success. We are focused on delivering quality services enhanced by our continual investment in innovative technology and our people.

Our commitment to customers and brokers is that we will treat everyone fairly and consistently, as we would wish to be treated ourselves. To ensure consistency across all financial services, regulatory changes have now included Claims Handling as a Financial Service, and as such, we have aligned our claims processes to those requirements.

Vero also have specially trained and equipped teams to support customers experiencing vulnerability. If you’d like to find out more, visit our Help & Support page.

Other ways of contacting Vero

New claims

Online – Start your claim lodgement now:

Alternative information Alternative ways to lodge your claim

Existing claims

Contact your dedicated Claims Officer

Contact Information Your Claims Officer's direct line