VeroEdge
Our online platform, developed with your help.
SME Packages on VeroEdge
We have been working closely with brokers across Australia to create a revolutionary new approach for all your SME Packages and Commercial Motor needs that accurately reflects the way you want to do business today.
We have upgraded VeroEdge to a straight-through quote and bind platform for SME Packages and Commercial Motor new business to reduce the time it takes to get a quote, provide clarity of our risk appetite and give you greater accuracy through expanded occupation-based risk selection.
Access the latest materials you need to get started with VeroEdge.
Accessing VeroEdge or VeroEdge Portal
- For VeroEdge connect from your Broker Management System via Sunrise
- For VeroEdge Portal connect from the Broker Hub in vero.com.au using your Vero broker log in.
VeroEdge quote demonstrations
Watch the VeroEdge quote demonstrations below to help you navigate the upgraded platform:
The upgraded VeroEdge experience
We've made the following updates to help speed up quote times. These updates are now live across VeroEdge for new business SME Packages and Commercial Motor.
Provide clarity of our risk appetite
Through clearer appetite guidelines and immediate system notifications, we can ensure you know the business we want to write upfront.
If you have missed the VeroEdge SME Packages and Commercial Motor Webinar Update, you can watch the recording on-demand. You'll earn 1 CPD point if you watch the webinar.
Frequently asked questions
There will be no changes in how you connect to VeroEdge.
For all VeroEdge enquiries, (excluding technical system support), please contact your dedicated Vero Representative or the Vero Underwriting Team on 1300 888 071. For technical assistance and support, please call 1800 632 196.
Yes, you can still refer quotes and policies as you do now to the Vero Underwriting Team via email, phone or policy referral within VeroEdge. The Vero Underwriting Team can review and discuss all quotes and policies however they cannot overrule VeroEdge business rules.
Commission can be adjusted on the Premium & Completion page via the Adjust Commission calculator Commission options are Standard, Reduced and Nil for both Commercial Motor and Non-Motor covers.
Discounts can be applied on the Premium & Completion page via the Adjust Premium calculator. Any discount given is subject to minimum premiums and the authority granted to your broking office.
No. Section required fields can be left blank if not required. VeroEdge will call out any questions that need responses.
You can enter the address manually, however having a recognised address will provide more accurate pricing. If you have concerns or with the situation address you can the Vero Underwriting Team.
Whilst you cannot select multiple occupations for the same quote, we have expanded our occupations to include a number of blended activities and additional occupation codes to choose from. The Business Description field can still be utilised and will not trigger a referral. If you are unsure of the correct occupation to use, please contact your Vero Representative, or the Vero SME Underwriting Team.
VeroEdge will now determine the highest hazard tenant as the primary tenant for rating and acceptance purposes. Up to 15 tenants can be entered.
Yes, we have greatly expanded our list of occupations acceptable for stand-alone Liability.
Navigate to the Documents & Attachments tab in the VeroEdge and check the “Email all documents for this policy” box.
No, VeroEdge Workers Compensation remains unchanged.
There are two ways: through the print option in your Broker Management System or by viewing the policy in VeroEdge, navigate to the Documents & Attachments page.
Workers Compensation on VeroEdge
At Vero, our priority is to create a better broker experience and make it easier to do business with us.
The VeroEdge platform allows brokers to quote, bind and manage renewals for Workers Compensation policies online. The tool is simple, easy to use and access.
Here you will find all the materials you need to get started.
Support is available through your Vero Representative.
Accessing VeroEdge or VeroEdge Portal
- For VeroEdge connect from your Broker Management System via Sunrise, or
- For VeroEdge Portal connect from the Broker Hub in vero.com.au using your Vero broker log in.
Forms and documents
All Workers Compensation documents including policy wordings, wage declaration forms and claim forms are now available in the document library.
Frequently asked questions
Access VeroEdge through one of two channels. For Sunrise, open VeroEdge through your broker management system and select GIO as the insurer.
For the VeroEdge Portal, access it through the Vero website. Contact your dedicated Vero representative to arrange a Portal login.
Policies with premiums up to $100,000 can be placed and managed through VeroEdge. Policies with a Claims Experience Discount are excluded.
For Sunrise renewals, you will receive a notification through your broker management system. For Portal renewals, you will receive an email when policies are available for renewal.
- Renewal invitation: This notification applies to renewals created and managed through VeroEdge.
- Renewal import: This notification applies when a policy was managed manually by your underwriter during the prior policy term and has been newly placed in VeroEdge for the upcoming term. It also applies to policies you have sent to your underwriter for manual action.
Yes. For both VeroEdge Portal and Sunrise, the renewal invitation is sent to the email address entered in the ‘Referrals & Contact Details’ section. If no Broker Contact Details are entered, the invitation is sent to the broker email address linked to the Agency Account.
For both VeroEdge Portal and Sunrise, process a nil-premium endorsement. Select ‘Referrals & Contact Details’, then update the contact name, contact phone number and email address in the Broker Contact Details section.
Select Validate, then select Finalise to save the updated broker contact details.
Instalment options are available only through the VeroEdge Portal on the Vero website. If a policy was entered through Sunrise and the client requires instalments, contact your underwriter for assistance.
Instalment options are available for premiums over $2,000. In the Northern Territory, instalments may be available for premiums of $500 or more, in line with territory legislation.
For Sunrise users, closings are not required.
For VeroEdge Portal users, email closings to giopolicy@gio.com.au and include the policy number.
No. Renewals with a Claims Experience Discount cannot be managed in VeroEdge. Please contact your underwriter for assistance.
To trigger a wages declaration transaction, alter the policy using an effective date one day before the renewal date. This date appears as the attachment date in Sunrise. For example, if the policy ends on 16/09/2026, use 15/09/2026 as the effective date.
Ensure you upload a completed wages declaration signed by the insured to the ‘Policy Documents & Attachments’ tab.
For VeroEdge enquiries other than technical system support, contact your dedicated Vero representative.
For technical assistance, call System Support on 1800 632 196 or email systemsupport@suncorp.com.au.
