Supporting our customers through COVID-19
To support our small business customers in this difficult time, Vero has created a Small Business COVID-19 Relief Package.

COVID-19
Partner Update


Supporting our broker partners through the ongoing COVID-19 situation

As we band together as an industry and a community, we continue to work through how we best support our people, broker partners and customers, to navigate the many challenges we are facing in the wake of COVID-19. Read on to access the latest information and resources available to help support you and your customers.


Pandemic specific Risk Management Resources

Recognising the increasing challenges businesses face as a result of COVID-19, we have developed a suite of risk management resources, including RM Insight articles and planning checklists to help your customers mitigate their business risks.

RM Insight: Pandemic - Organisational preparedness and response

A girl coughing carefully

This newsletter provides information and practical advice on challenges organisations could face during a pandemic. It includes a pandemic planning checklist and a risk information sheet on business continuity management planning.

Vero RM Insight newsletter - Panademic (1,429KB)


RM Insight: Protection of unoccupied buildings

Unoccupied premies

Aimed at licensed clubs and premises closed in response to the spread of the COVID-19 virus, this article provides timely advice on securing vacated buildings against fire, theft or malicious damage.

Vero RM Insight - Protection of unoccupied buildings (480KB)


Risk control checklist for temporary closure of premises

Unoccupied premies checklist

This document presents a comprehensive overview of potential hazards related to temporary closure of premises and offers recommendations to manage associated risks.

Additionally, you can register for the free Vero Risk Profiler tool for more industry-specific risk management checklists.

Vero Risk control checklist temp closure premises form (129 KB)


Risk management team, ready to help

Vero's Risk Management Team remains available to provide technical and general risk management advice during these challenging times. Risk Management support can be provided for all insurance products, including Property, Motor Fleet, Construction, Liability and Equipment Breakdown.

Want to find out more?

To learn more about our Risk Management Services:


Working in a New World – CPD accredited pathway

We are committed to supporting you during this time of uncertainty. As such, the Suncorp Learning Campus have developed a learning pathway to help you adapt swiftly to new working arrangements and policies with minimal disruption to your business.

Working in a New World

Working from home

The CPD accredited learning pathway consists of three online modules.

  • COVID-19 Business
  • Stress, anxiousness and anxiety
  • Office ergonomics

Click here for more information about the online modules or go to the Suncorp Learning Campus today to get started.


Additional tools to help you

Workers Compensation Broker FAQ Guide

Workers compensation guide

We have developed a Workers Compensation Broker Guide to summarise the most frequently asked questions about financial relief, change of business activity or workers compensation claim process.


Supporting customers experiencing vulnerability

We are aware of the impact COVID-19 is having on individuals, communities and businesses. We want to make sure your customers experiencing vulnerability get the support they need. Click here for a list of external support services available.


How to consciously manage energy levels

Jogging in pink shoes

Do you often find yourself feeling as if you have too much to do with too little time to do it in? For strategies to combat a lack of energy or ongoing fatigue, click here.


Did you know?

Vero Lightbulb

Suncorp Group has donated $1 million to The Smith Family to combat the growing digital divide being faced by vulnerable school students and families as a result of COVID-19. You can read all about it or watch this video.


We’re here to help

We’ll continue to deliver regular communication to keep you informed of any new developments or changes to our business. I encourage you to reach out to your dedicated BDM or relationship manager should you need any assistance. They’re here to help you - no matter how small or how complex your enquiry.

Disclaimer: This newsletter is for information purposes only and is not legal or financial advice. The information is intended to be of a general nature only. We do not accept any legal responsibility for any loss incurred as a result of reliance upon it – please make your own inquiries. This newsletter has been prepared by AAI Limited ABN 48 005 297 807 trading as Vero Insurance.