Making the claims process easier for SMEs
Putting in an insurance claim can be a very stressful time for owners and decision-makers of SMEs, creating a key opportunity for brokers to demonstrate their value.
- While most SMEs are satisfied with their claims experience, levels of dissatisfaction have risen – even amongst broker clients.
- The main reason that SMEs feel dissatisfied with the claims process is because they don’t understand what the process is.
- Broker involvement in the claim process results in increased client satisfaction and a decreased impression that the process was complex.
Maintaining client satisfaction levels during claims time often comes down to effectively managing your clients’ expectations. Take the time to have an open and honest discussion with your client when they put in a claim; talk them through the claims process, give them a timeline, and advise them on the likelihood and degree of their claims’ success.
To see the full findings for 2019 and what they mean for brokers, download the report now: