Transparency and trust
Last year’s SME Index identified a significant jump in the levels of distrust SMEs are feeling about insurance companies and brokers. This year’s data shows that mistrust remains high but stable for insurance companies and is actually increasing for brokers.
- Mistrust levels remain high in general.
- SMEs who have discussed commission rates with their broker are more likely to say that they trust brokers.
- 51% of direct buyers are interested in understanding average broker commission rates.
To see the full findings for 2020 and what they mean for brokers, download the report now:
Source: The SME Insurance Index report research was conducted by BrandMatters.