Veracity November 2020 edition

By  Vero Insurance

Message from Anthony

Welcome to the latest edition of Veracity. Firstly, congratulations to Kate Martin of Marsh in Brisbane who has been named the winner of the Warren Tickle Memorial Award and Young Professional Broker of the Year, announced at the 2020 NIBA Convention. Chosen from a competitive field of five state finalists who represented the very best of our industry, Kate has forged an impressive career working with a diverse range of clients, providing leadership to peers and has built a reputation for high standards and excellence.

SME COVID Index Webinar Part 2

Earlier this year we launched our first SME Index COVID-19 Webinar, that delved into how the pandemic was affecting SMEs behaviours and the impacts it had on small businesses. We have commissioned a second research piece to revisit SMEs to gain insights into how they have been progressing in the last 6 months.

I invite you to join me on Wednesday, 18 November at 2pm AEDT to learn more about the latest SME trends and behaviours in the current climate. Don’t miss your chance to register here.

What you and your clients need to know ahead of the event season

When the recent hail and storm incident affecting QLD and NSW has been declared an official event, it served as a stark reminder that a wetter than usual spring is well and truly underway. Australia’s Bureau of Meteorology predicts that due to a La Nina weather formation, the coming months are expected to bring above-average rainfall across Australia, increased risk of flooding for the eastern seaboard and cyclones in the Northern Queensland. Read on to find out more about the Client Conversation Guide we’ve put together to help you with client conversations.

2021 Insurance Business Global 100 list

On a more personal note, I am humbled to have been selected in the 2021 Insurance Business Global 100 list, featuring some of the biggest names in insurance across Australia, NZ, Asia-Pacific, the US, Canada and the UK. More than a personal accolade, this recognition represents the hard work of our people who deliver great products and service to our broker partners and their clients, making a positive difference everywhere we can.

Web Set Go: Economic Update 

Last but not least, our popular Web Set Go webinar series continues with an Economic Update from Suncorp’s Senior Economist Paul Brennan and Treasurer Simon Lewis on 26 November at 2PM AEST. Focused on a wide range of key themes from Australia’s response to the bush fires and storm season, the devastating impacts of COVID-19 on our community and our pathway back to a new normal.

Paul and Simon will also reflect on the global outlook, the outcome of the recent US presidential election, the potential impacts on Australia and what this means for insurance customers and their advisors. If you haven’t registered yet, click here.

Read on to find out more about the latest initiatives at Vero to support our broker partners and customers. 

Don’t forget to register for the SME Index COVID-19 Webinar Part 2

Veracity November COVID Webinar

Tomorrow we’re proud to deliver you the second SME Index COVID-19 Webinar, your exclusive opportunity to gain valuable insights collected from over 500 SMEs nationality.

In May we launched our first SME Index COVID-19 Webinar, that delved into how the pandemic was affecting SMEs behaviours and the ​​​​​​impacts it had on small businesses. Now, ​​​​nearly 6 months on, we have commissioned a second research piece to revisit SMEs in the current climate.

Join us this Wednesday, 18 November at 2pm AEDT to learn more about the impacts of COVID-19 on:

  • Business revenue and operations
  • Insurance changes
  • The role of the broker
  • The implications for brokers

You’ll also earn 1 CPD point by attending and completing the webinar.

Register now

Kate Martin named 2020 Warren Tickle Memorial Award winner and Young Professional Broker of the Year

Kate Martin

Congratulations to Kate Martin of Marsh in Brisbane who has been named the winner of the Warren Tickle Memorial Award and Young Professional Broker of the Year, announced at the 2020 NIBA Convention. Chosen from a competitive field of five state finalists who represented the very best of our industry, Kate has forged an impressive career working with a diverse range of clients, providing leadership to peers and has built a reputation for high standards and excellence. We’ll done Kate and the state finalists!

As the winner of the Warren Tickle Memorial Award, Kate will receive a tailored personal and business development experience to the approximate value of $10,000.

If you missed the NIBA Awards ceremony, watch the Young Professional Broker of the Year segment here.

Nominations are now open for the 2021 Warren Tickle Memorial Award and Young Professional Broker of the Year.

Please focus on the everyday achievers in your business and nominate them for this prestigious award that celebrates their commitment to the insurance broking profession.

Click here to nominate your choice today. 

What your clients need to know ahead of storm season: Client Conversation Guide

Veracity November Event

It’s just over a year ago that the terrible summer of bushfires started in Australia.

As communities continue to rebuild, experts are again urging people to prepare.

Australia’s Bureau of Meteorology and New Zealand’s Institute of Water and Atmospheric Research have stated the coming months are expected to bring above-average rainfall across Australia and New Zealand due to a La Nina weather formation.

Unfortunately, the risks are not reducing - as the severity and frequency of storms is increasing, many small businesses are also looking to reduce costs due to lower revenue as a result of COVID-19. These businesses may be less able to recover from the impacts of further loss of trading due to severe weather damage and business interruption. Continue to read here.

SPDS Stock Code update

As per our News in Brief communication on 8 October 2020, a new SPDS was recently released. This SPDS contained a misprint of the Stock Code.

The Stock Code was printing with ‘04-08-20B’, when it should have been printing with ‘04-08-20A’ – as referenced in Policy Schedules. This misprint has now been corrected.

Should you have any questions, please contact your local Vero representative.

Changes to New Business and Renewal notices

Veracity November Notices

From 25 November 2020, Vero renewal and new business notices for all products, Private Motor and Home/Landlord (including CIL Caravan and RV Insurance), will include new information. This is part of our commitment to the General Insurance Code of Practice (GICoP) and providing transparency in our communications to brokers and their customers.

Updates to notices will help your customers understand Vero processes and provide confidence that their chosen product works best for them.

New information

Automatic renewal

Moneysmart link

What does this mean?

Customers will now be informed that their policy will automatically renew at the end of their policy term if paying via instalments or direct debit.

Customers will also be informed that they have the option to opt-out at the point of sale, renewal or when the customer changes their payment method.

A link to the government Moneysmart website will now be included in quote, unpaid new business and renewal (including renewal amendment) notices. This will help customers self-serve general information about insurance.

Please note that changes to our Vero website, including our online quotes and tools will be implemented early next year.

Supporting documents

Please refer to the FAQ guide here.

For further information, please contact your dedicated BDM or your local Vero representative.

SRM in the Spotlight: Damien Cullen

For the latest SRM in the Spotlight series we caught up with Strategic Relationship Manager, Damien Cullen. In this Q&A session Damien shares some of his career highlights, and what’s keeping him from being in the shape of his life.

Q: What is your name, rank and serial number?

A: Damien Cullen aka Damo, Cullos, Twilight, Kiwi...

Q: Why insurance?

A: I was no good at rugby.

Q: What do you enjoy most about being a Strategic Relationship Manager?

A: The variety that the role offers. No one day tends to be the same!

Q: Best advice you’ve ever been given?

A: Treat others as you want to be treated.

Q: What has been the highlight of your career?

A: Launching initiatives tailored to specific requirements of our broker partners. The process takes a considerable amount of time and involves multiple stakeholders across all parties involved with the aim to drive more positive outcomes for customers coupled with GWP uplift across the SME portfolio.

Q: If you were Prime Minister for one day, what would you do?

A: Organise a PM XI cricket match or at least some backyard cricket on the lawn at Kirribilli House.

Q: What’s your favoured style of coffee?

A: Black, or as they say Stateside, “Americano.”

Q: What’s the most interesting thing you’ve read or seen this year?

A: I’ve been binge watching a lot of TV during COVID. Designated Survivor on Netflix, starring Kiefer Sutherland, has sucked me in. Really topical at the moment. The new season of Condor on STAN isn’t bad either!

Q: If you could invite three people to dinner, dead or alive, and excluding family and friends, who would they be and why?

A: Richie McCaw……because its Richie McCaw and he is a legend (need to be a kiwi to understand that), Freddie Mercury…..because that could be interesting… and Dwayne “the Rock” Johnson, because someone needs to cook!

Q: Complete this sentence: If I wasn’t in insurance, I would be...

A: …a couple of kg’s lighter.

Damien trying to shed a couple of pounds.

Protect your clients’ equipment-intensive hospitality operation with Equipment Breakdown insurance

Equipment Breakdown

Vero Equipment Breakdown insurance can protect your clients’ business against the costs of unforeseen breakdowns, as well as offering income protection for today’s equipment-intensive hospitality operation.

Practical tools make it easier to sell

As we see government restrictions ease and businesses re-open, the success of your clients’ depends on properly functioning machinery and equipment more than ever. That’s why we have developed a new set of Loss Bulletins, highlighting real losses incurred in clubs and hotels as they restarted their businesses, to aid you in client discussions.

We have also included information about the potential hazards related to temporary closure of premises and recommendations to manage the associated risks.

Access the latest tools and COVID resources here:

Want to find out more?

For further information about Equipment Breakdown insurance, contact your dedicated BDM or local Vero representative today.

RM Insights: Self inspection program and Motor vehicle journey planning

Veracity November RM Insight

It is essential that owners, managers and employees understand systems that are in place to identify and manage risk. This RM Insight article focuses on benefits of a self-inspection program and provides practical tips, tools and resources to help customers understand risks to their business.

With the number of motor vehicles on our roads increasing during the holiday period, this RM Insight article offers journey planning strategies to minimise exposures to hazards and help you and your clients arrive safely to your destination.

Working from home: How to manage the occupational risks

Veracity November WFH

While many Australian workplaces have had work from home arrangements in place for years, the number of employees working from home has skyrocketed due to COVID-19. As working from home full-time or partially has become the new norm, the review and assessment of the occupational risks remains important for many employers.

Working from home presents businesses with additional occupational risks (i):

Home office ergonomics and equipment

Equipment that’s not designed with safe ergonomics in mind, or is improperly set up, can have a huge impact on workers’ physical wellbeing.

Work environment

Noise level, room temperatures, layout of the designated working area and lighting can all have an effect.

Electrical safety

Electrical equipment, such as computers and printers, should be in good working order with no frayed power cables or other risks.

Musculoskeletal risks

These can be associated with slips, trips and falls. As such, a home workspace should be kept free of hazards which may cause this.

First aid & emergency

Every worker should have access to first aid gear and emergency contact information.

Working from home can also present psychosocial risks, including (ii):

  • working in isolation
  • fatigue
  • poorly managed organisational change and job insecurity
  • ineffective communication and a lack of support from management or colleagues, and
  • other responsibilities around the home such facilitating online learning or caring for children.

In some cases, requiring a worker to work from home may expose them to an increased risk of family or domestic violence. While this may not be a direct result of work-related duties, the worker’s home is also their workplace in a work-from-home scenario, so employers still have a responsibility to take all reasonable steps to ensure that environment is safe.

This can be a sensitive topic, and difficult for some to discuss, so employers should encourage workers to be open about potential risks and assure them that their privacy will be maintained. More information is available via Safe Work Australia.

Duty of care

Work Health and Safety (WHS) laws still apply if workers are required to work somewhere other than their usual workplace — for example, from their home. The WHS laws apply to both physical and mental health.

Workers are also responsible for taking reasonable care of their own health and safety. This can include complying with reasonable instructions given by their employer, or any relevant policies and procedures (iii). Safe Work Australia also provides a COVID-19 workplace checklist to help employers identify how to keep their workers safe and limit the spread of COVID-19.

Risk controls to consider

For employers:

  • Complete a risk assessment of the intended workplace for each worker. A health and safety checklist could be used to ensure it addresses the various risks.
  • Provide training for workers to ensure their home working environment has been appropriately set up.
  • Provide workers with appropriate emergency management information, in case they encounter a hazard or incident.
  • Ensure the ability to regularly communicate with workers who work from home.
  • Provide suitable planning, management and communication processes for organisational changes as they occur.
  • Ensure that all workers are aware of resources that are available to them in the event of domestic or family violence, including entitlements like paid leave, and services such as confidential counselling.

For employees:

  • Create and maintain a clearly defined home office space, which is not accessed by other people or pets during working hours and is separate to other activities of the home, where possible.
  • Keep the immediate working environment maintained, to prevent incidents.
  • Review and understand emergency evacuation from the home office and ensure exit routes are always kept clear.
  • Maintain equipment for the home office in accordance with manufacturer's instructions and best practice.
  • Comply with guidance relating to ergonomic practices.
  • Report any safety or personal security incident to your supervisor/leader immediately.
  • Maintain regular communication with your leader/supervisor.

Vero can offer Workers Compensation Insurance for businesses in WA, NT, ACT and TAS through GIO. For more information please speak to your local Vero representative or email the Workers Compensation Risk Team at


i) SafeWork Australia: Working from home. 2020. Retrieved from

ii) OSHA: Psychosocial risks and stress at work. 2020. Retrieved from

iii) Work health and safety. 2020. Retrieved from

Disclaimer: This newsletter is for information purposes only and is not legal or financial advice. The information is intended to be of a general nature only. We do not accept any legal responsibility for any loss incurred as a result of reliance upon it – please make your own inquiries. This newsletter has been prepared by AAI Limited ABN 48 005 297 807 trading as Vero Insurance.