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COVID-19 Partner Updates

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Articles

Are you handling client data effectively and securely?

In a world where security breaches make regular news headlines, and increasing serious penalties for businesses that do not respect the data of citizens, data security is an essential factor in running a smart, successful business.

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Three critical skills to make your client feel understood

How you communicate to your clients that you’re taking their needs and desires into account goes way beyond your presented material. This article discuses three key communication skills to develop that will improve your client relationships.

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Six ways to manage workplace risks

Risk assessment is part of any advisory process when dealing with clients, but sometimes it's easy to overlook checking if our own workplace is up to par. We've identified some of the key risks you should double check for yourself as well as your clients.

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Three difficult client conversations to be ready for

As part of the typical cycle of client management, difficult conversations are going to come up. Learn how to frame these conversations to vastly improve your client relationships.

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Veracity

Veracity - September 2017 edition

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SME Insurance Index

Get the facts on: Claims and Coverage

Claims are the ultimate moment of truth for any insurance policy. Therefore, the experience of making a claim can often dictate overall perceptions of insurance relationships, including those SMEs have with a broker. So we’ve created the Risk Register Tool - to help brokers show clients the top causes of insurance related loss in their industry - the perfect conversation starter!

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Peer advice continues to grow in importance

We’re witnessing an increase in the number of business owners and decision makers turning to non-professional sources of advice when they are thinking about risks to their business.

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About the Vero SME Insurance Index

In the 7 years since its launch, the SME Insurance Index has gained an industrywide reputation for being credible, thorough and delivering actionable insights that help brokers adapt and thrive.

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Insurance purchase behaviour is more complex than you may think

Our findings this year suggest the biggest challenge for brokerages is not losing clients, but that SMEs are using a range of channels to meet their insurance needs.

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