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You Asked We Delivered

The insights we gained about your experience clearly showed us what’s working well, what isn’t and where we need to improve to reach our target NPS score.

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Best in Class Commercial Claims Experience

Vero recently won the Gold Mansfield award and the SME Property and Casualty category. These awards highlight our ongoing commitment to our broker partners and clients.

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Digital pathway to best-in-class Workers Compensation claims

Vero’s commitment to provide Best-in-Class Claims includes a platform upgrade for GIO’s OnDemand workers compensation reporting.

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William Thompson named 2022 Warren Tickle Award winner and Young Professional Broker of the Year

Congratulations to Will Thompson of Thompson Insurance in Queensland who has been named the winner of the Vero-sponsored Warren Tickle Award and Young Professional Broker of the Year, announced at the 2022 NIBA Summit.

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Veracity

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SME Insurance Index

About the Vero SME Insurance Index

In the 7 years since its launch, the SME Insurance Index has gained an industrywide reputation for being credible, thorough and delivering actionable insights that help brokers adapt and thrive.

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Insurance purchase behaviour is more complex than you may think

Our findings this year suggest the biggest challenge for brokerages is not losing clients, but that SMEs are using a range of channels to meet their insurance needs.

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Industry and business changes review insurance on a regular basis

But how often do SMEs really think about their insurance? This year we wanted to understand how often SMEs really think about their insurance and why.

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The trends of broker usage for 2018

Insurance purchase behavior is becoming more complex, with almost a third of SMEs claiming to be using a broker less than they used to.

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