Providing you the right support 

If you’re in need of extra resources here’s a list of organisations that can help you access the right support and services.

For helpful information, tools and support services

For community support and counselling services

  • 1800 RESPECT is a free and confidential service for family and domestic violence support.
    Call 1800 737 732 (available 24/7)
  • Beyond Blue is where you can get information and support for depression, anxiety and suicidal thoughts.
    Call 1300 22 4636 for immediate support (available 24/7)
  • Lifeline is a free and confidential 24 hour crisis support and suicide prevention services.
    Call 13 11 14 (available 24/7)
  • Advocare provides a range of advocacy and information services specially designed to assist older people, their families and carers.
    Call 1800 655 566

For government support services

We’re here to help

We know a lot of our customers will need support at different times in their lives. If you need extra support, we’re here to help.
Call us on 13 18 13 or visit our customer help and support page for more information.

“We” are AAI Limited, issuer of general insurance products under the Vero Brand.

For the purposes of these policies “customer” or “you” are used interchangeably to mean an individual insured, a third-party beneficiary, a potential customer, or an individual which we as an insurer are seeking to recover from. A customer may be liaising with us on their own behalf or via a duly authorised representative.