Mobile phone usage

By  Vero Insurance

Mobile phone usage is a distraction that is both prevalent and dangerous. The Transport Accident Commission (TAC) in Victoria, advise that mobile phone usage whilst driving is the third most common ‘on the spot’ infringement.

The most common crash types that result from mobile phone usage are “rear end collision” and “run off the road”. Research indicates that using a mobile phone increases the driver’s risk of crash by four times. 9

How do mobile phones distract drivers?

  • Visually – e.g. looking at the screen instead of the road.
  • Auditory – e.g. when focussing on sounds like a ring tone or voice so that fewer environmental sounds are heard.
  • Physically – e.g. when a mobile phone is being operated manually.
  • Cognitively – e.g. when the driver is thinking about the conversation they are conducting and not the driving task. 12

Mobile phone usage and the law

  • In Australia, it is illegal to physically operate a hand-held mobile phone while driving.
  • Physically holding a phone when your vehicle is stationary but not parked (e.g. in traffic) is also illegal.
  • A driver may only use the phone to make or receive an audio call (not video) if the body of the phone is secured to the vehicle, in a purposely designed cradle, while being used.
  • Learner and P1 drivers are not permitted to use a phone including hands-free while driving. 10
  • Emergency vehicles, police vehicles or other special vehicles maybe exempt from mobile phone usage laws. 10

What type of hands-free cradles are available?

  • Windshield mount – A windshield mounted unit can provide a “fixed” mount but there are safety considerations in relation to where the unit is mounted. It is recommended to mount in the bottom right hand corner of the windshield, as low as possible.
  • Cup mount – Cup mounts can be an excellent way to securely mount a phone, especially for vehicles that have cup holders towards the front of the centre console. 8
  • Other mounts – These can include dashboard and air vent mounts.

What effects does mobile phone usage have on driving performance?

  • slower reactions – studies show a 20-40% increase in reaction times
  • speed variations
  • difficulty keeping within the lane reduced awareness from surroundings – during phone use drivers fail to take notice of relevant information as a result of looking at the road for shorter time spans
  • increased stopping distance
  • less controlled braking
  • mobile phone use requires greater mental effort. 1 2 3 4 5

Tips for staying safe

  • Pull over safely and park the vehicle before using your phone
  • Utilise voicemail and return calls when you reach your destination
  • Plan breaks in your trips to contact colleagues and advise them not to call when you know you will be driving
  • Never read or send text messages while driving
  • If you do have to take a call using a hands-free kit:
    • Keep conversations short
    • Avoid complex or emotional conversations
    • Advise callers you are driving
    • Only use hands-free devices in low traffic
    • Avoid calls in heavy traffic


1. VicRoads. (2011). Driving and mobile phones: A dangerous mix. Fact Sheet. Melbourne: State Government of Victoria.

2. SWOV, (2012), SWOV Fact sheet: Use of mobile phone while driving, Leidschendam, the Netherlands, p.1-6.

3. Hosking, S.G., Young, K.L., & Regan, M.A. (2006). The effects of text messaging on young novice driver performance. Monash University Accident Research Centre. Report no. 246. Retrieved 27 September 2012, from

4. The Royal Society for the prevention of Accidents. (2001). The risk of using a mobile phone while driving. UK: Department for transport, local government and the Regions.

5. McEvoy, S., Stevenson, M., McCarrat, A., Woodward, M., Haworth, C., Palamara, P.,& Cercarelli, R. (2005). Role of mobile phones in motor vehicle crashes resulting in hospital attendance: A case-crossover study. BMJ. 331, p.428-30.

6. CARRS-Q (2012). State of the road: Mobile phones and driving fact sheet, Queensland, p.2-3.

7. Drews, F.A., Pasupathi, M. & Strayer, D.L. (2008), Passenger and cell phone conversations in simulated driving. Journal of Experimental Psychology: Applied, vol. 14, nr.4, p. 392-400

8. NRSPP, (2012), Fact Sheet: Mobile phone use in vehicles,, pg. 1-3

9. Transport Accident Commission. (2017). Penalties. Available: Last accessed 30/08/2017.

10. NRSPP. accessed 10/01/2018

For more information:

Contact us at

Disclaimer: This newsletter is for information purposes only and is not legal advice.

You may also be interested in:

Motor Vehicle Journey Planning

By Vero Insurance

Planning A Road Trip Up The Coast For The Holidays? Here Are Five Things To Consider When Planning the Journey to Ensure a Safe and Pleasant Trip

Read more

Avoiding Reversing Collisions

By Vero Insurance

As One Of The Most Common Claim Types By Vero Mother Fleet Customers, It's Important to Know How To Reverse Safely to Avoid Collisions

Read more

Communication, Training and Risk

By Vero Insurance

This Article Discusses the Reasons Behind The Necessity for Organisations To Establish Effective Internal Communication And Training In Risk Management

Read more