COVID-19 Support Information

With the COVID-19 virus being declared a global pandemic, Vero is committed to providing support and services to help you navigate the challenges ahead.

For Policies purchased through a bank or financial institution  Call 1800 132 223

Policies purchased through an insurance broker Call your broker

Important Updates

We’re here to help

Our first priority is the safety and personal wellbeing of our customers, our people and the general public. We’re closely monitoring the COVID-19 situation and following the advice of the government authorities. Like many organisations, the impact of COVID-19 is causing disruption to some of our operations, including our call centres and agencies. We apologise for this. We’re working hard to adapt our services and provide customers with support they need during this difficult time.

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Product Updates

Business Insurance

The Insurance Council of Australia ran an industry test case examining policy terms in business interruption policies. On 21 February 2022 the Full Federal Court announced its appeal judgment, that substantially upheld the earlier Federal Court decision delivered in October 2021. The Full Court determined that insuring clauses considered in the test cases did not generally respond to COVID-19 business interruption claims.

Most Vero policies reference the Biosecurity Act, so the outcome of this test case has no impact on those policies.

We will continue to work through the implications of this judgment noting that the parties to the Full Court proceedings have 28 days to appeal to the High Court of Australia.

Each customer’s claim is different, and the outcome of each claim will depend upon the customer’s policy, the type of business they run. This includes any other exclusions or limitations on cover.

Customers should lodge a claim if they believe they have a claim. We will assess each claim in accordance with the policy terms and the circumstances of their claim.

We will assess each claim in accordance with the policy terms and the circumstances of each claim.

This case has no bearing on any policies or claims with an exclusion that references the Biosecurity Act.

What to do

We’re striving to bring you the latest information, resources and advice. We’ll keep this page updated if there are any critical actions you should take.

If you’re traveling overseas

Stay up to date on travel information for COVID-19 from the Department of Foreign Affairs and Trade (DFAT) Smartraveller website or speak to your travel provider about your options.

If you think you have symptoms of coronavirus

Authorities recommend you seek medical attention – please call the Coronavirus Health Information Hotline on 1800 020 080. They will advise you on what to do next.

If there’s been a delay in our response to you

Like many organisations, the impact of COVID-19 is causing a disruption to some of our operations. We apologise for this. If you’re experiencing long wait times, please try getting in touch with us online. You can also use our online services if you need to make a claim.

Frequently Asked Questions

We’re closely monitoring the COVID-19 pandemic and following the advice of government authorities and experts. We’ll be continually updating these FAQs in line with these recommendations.

It’s important to keep up to date with Government and expert advice so you know what you can do to look after yourself and your family. Here are some other useful links:

Insurance issued by AAI Limited ABN 48 005 297 807 trading as Vero Insurance. Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statement before you make any decision regarding this product. The Target Market Determination is also available.