Covid-19 support information
With the COVID-19 virus being declared a global pandemic, Vero is committed to providing support and services to help you navigate the challenges ahead.
For Policies purchased through a bank or financial institution Call 1800 132 223
Policies purchased through an insurance broker Call your broker
We’re here to help
The Insurance Council of Australia (ICA) has run a test case to determine if certain pandemic exclusion clauses that reference the repealed Quarantine Act hold for business interruption policies. The majority of Vero policies reference the current legislation, the Biosecurity Act, so this case has no bearing on those policies.
For those policies that refer to the Quarantine Act, the NSW Court of Appeal has ruled that certain pandemic exclusions referencing the Quarantine Act are invalid. The judgement means that insurers may not be able to rely on these exclusions in the assessment of business interruption claims if they fall within the scope of the judgment.
The NSW Court of Appeal judgement remains open for parties to appeal until 16 December 2020. The ICA is considering whether there are grounds for an appeal to be lodged, and the findings may still be amended by the High Court.
Can I claim if my business has been impacted by COVID-19?
Does that mean you will accept my business interruption claim?
Customers should claim if they believe they have a claim. We will assess each claim in accordance with the policy terms and the circumstances of their claim.
This case has no bearing on any policies or claims with an exclusion that references the correct Act the Biosecurity Act.
What to do
We’re striving to bring you the latest information, resources and advice. We’ll keep this page updated if there are any critical actions you should take.
If you’re traveling overseas
Stay up to date on travel information for COVID-19 from the Department of Foreign Affairs and Trade (DFAT) Smartraveller website or speak to your travel provider about your options.
If you think you have symptoms of coronavirus
If you’re a Vero Travel Insurance customer who’s currenly travelling overseas and feeling unwell, please contact our Emergency Assistance team on +61 8 8113 4090 (we accept reverse charges through the international operator).
If there’s been a delay in our response to you
Like many organisations, the impact of COVID-19 is causing a disruption to some of our operations. We apologise for this. If you’re experiencing long wait times, please try getting in touch with us online. You can also use our online services if you need to make a claim.
Frequently Asked Questions
We’re closely monitoring the COVID-19 pandemic and following the advice of government authorities and experts. We’ll be continually updating these FAQs in line with these recommendations.
Where do I find the latest advice on COVID-19?
It’s important to keep up to date with Government and expert advice so you know what you can do to look after yourself and your family. Here are some other useful links:
Insurance is issued by AAI Limited ABN 48 005 297 807 trading as Vero Insurance. Consider the Product Disclosure Statement before making a decision about this insurance. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it.