Vero wins Gold Mansfield Award for claims excellence - 6th year in a row
Celebrating claims excellence
We are delighted to share the exciting news that Vero has once again been awarded the Gold Mansfield Award for claims excellence. This marks our sixth consecutive win, highlighting the consistent dedication and hard work from our team.
In addition, we were also awarded the SME Property and Casualty Award for the fifth year, and the highly coveted Corporate Property and Casualty Award for the first time.
Continued Improvement
We’re committed to continually improving our claims service. We are guided by broker feedback and are focused on supporting customers when it matters most, and strengthening broker relationships along the way. We’re also investing in digital tools and flexible claim lodgement options to offer a true channel-of-choice experience.
Michael Miller, Vero's Chief Executive Commercial & Personal Injury Insurance, said the award wins reflect Vero’s extensive focus on constantly improving its claims and broker experiences.
“Claims time is an insurer’s moment of truth – it’s the promise our customers buy. To be recognised once again through these respected awards is an honour, and reflects the work we’re putting in to ensure businesses get back on track as fast as possible after an event.
“With broker surveys being key to the judging process, the award holds even more weight for us. Broker relationships are key to everything we do, and a good claims experience doesn’t happen without the great work of our brokers. We’re thrilled to see these relationships are as strong as ever with these prestigious award wins.”
Leveraging technology
Vero leverages Suncorp's Disaster Management Centre, cutting-edge technology which uses high-resolution geospatial mapping satellite imagery, to efficiently assess damage from events such as storms and earthquakes. This approach is vital for streamlining claims, ensuring rapid response times and effective client support.
Quick Claims* service
Clients need fast, simple solutions when things go wrong. With Quick Claims*, Vero can settle business property claims under $15,000 quickly and efficiently, helping your clients get back to business sooner. Satisfaction has never been higher, with strong feedback from both brokers and customers.
Dedicated claims managers
Vero claims are supported by a dedicated Claims Manager – a single point of contact from start to finish. This hands-on, personal approach gives brokers and customers the confidence and consistency they need through each step of the claims journey.
Thank you for your continued support. To learn more about Vero’s award-winning claims service, speak to your local BDM.
Insurance issued by AAI Limited ABN 48 005 297 807 trading as Vero Insurance. Read the relevant Product Disclosure Statement before buying this insurance. Go to vero.com.au for a copy. Target Market Determination is also available. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it. The information is intended to be of a general nature only. Subject to any rights you may have under any law, we do not accept any legal responsibility for any loss or damage, including loss of business or profits or any other indirect loss, incurred as a result of reliance upon it – please make your own enquiries. *Quick Claims process applies only to Vero Small to Medium Business claims up to $15,000 (excl. Commercial Motor and Fleet Motor) lodged online or by email. Supporting information and payment details must be available at the initial claim lodgement. Learn more.
