Get clients back on the road faster with Vero’s trusted motor repairers
We know that when it comes to your client’s vehicles, even small accidents can feel like major disruptions to their business. That’s why at Vero we partner with two of Australia’s trusted repair networks, who meet our high standards: CARe Auto and Capital S.M.A.R.T, they provide fast, reliable, and cost-effective repair solutions.
These networks specialise in quality service and streamlined repairs, helping your Commercial Motor clients get back on the road quicker. For brokers, that means you can deliver a smoother claims experience, minimise business interruptions for your client, and build even stronger trust in your service.
Why use our recommended repairers?
Choosing the right repairer isn’t just about fixing a vehicle; it’s about delivering confidence and efficiency at every step of the claims journey.
By directing your customers to Vero’s approved partners for small to medium repairs, you’ll be ensuring they experience:
- Fast turnaround – Using digital technology, small to medium repairs are completed on average within 6 days.*
- Quality repairs with a lifetime guarantee – Repairs that meet our quality standards and are backed for the lifetime of the vehicle.^
- Low cost – Streamlined processes ensure expenses are minimised while maintaining the highest repair standards, supporting competitive premiums for your clients.
- Streamlined experience – we recognise your clients are busy running their business, which is why we manage the entire quotation process so they don’t have to.
- Complimentary taxi or ride-share – Convenient transport for drop-off and collection for your clients.
- Convenient locations – Over 50 repair centres located in metro areas in WA, QLD, NSW, ACT, VIC, SA and TAS.
You can learn more about the benefits of using our approved repair network via the flyer below.
What customers are saying
One Capital S.M.A.R.T customer from Hallam, VIC, spoke about the efficiency of the repairs:
“At the time I did not believe that a repair could be fixed in less than 48 hours, but they absolutely exceeded my expectations!”
Another customer from Sheridan, NSW, shared how convenient it was to get repairs through CARe Auto:
“From start to finish the process was incredibly easy. I was able to have my car back on the same day. Very professional and great service all round.”
Our simple 4-step repair process
If your client’s vehicle is driveable, we’ll get it back on the road in four simple steps:
- Lodge a claim online or by calling our Vero Claims Team on 1300 888 073.
- We’ll make a repair booking with the customer’s closest repair centre.
- The customer drives the vehicle to the repair centre and a complimentary taxi or ride-share is arranged.
- Repairs are completed and complimentary transport is provided again for collection.
Where to find our trusted repairers
With more than 50 repair centres spread across metro areas in multiple states, accessibility is one of the strongest advantages of using CARe Auto and Capital S.M.A.R.T.
Explore locations near your client via the links below:
Disclaimer
*Between 1/5/25 and 31/7/25, customers of CARe Auto and Capital S.M.A.R.T waited an average of 6 days to have their vehicles repaired.
^ Repairs guaranteed against any defect due to workmanship or faulty material for the life of the vehicle.
Insurance issued by AAI Limited ABN 48 005 297 807 trading as Vero Insurance. Read the relevant Product Disclosure Statement before buying this insurance. Go to vero.com.au for a copy. Target Market Determination is also available. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it.
The information is intended to be of a general nature only. Subject to any rights you may have under any law, we do not accept any legal responsibility for any loss or damage, including loss of business or profits or any other indirect loss, incurred as a result of reliance upon it – please make your own enquiries.
