Supporting our customers through COVID-19
To support our small business customers in this difficult time, Vero has created a Small Business COVID-19 Relief Package.

COVID-19
Partner Update


COVID-19 Premium deferral online form - now available

Last month, we stepped up support for brokers and customers with the release of our Small Business COVID-19 Relief Package for SME business, commercial and workers compensation customers, including the ability to access a 6-month premium deferral for eligible policies.

As a broker, you can now apply on behalf of your small business customer to defer the applicable annual premium payment or monthly instalments, using our online request form.

Please refer to the terms and conditions section of the page for the details on eligible policies.

If the policy is premium funded, any deferral or payment relief will need to be managed directly with the premium funder. Refunds will only be issued where a cancellation of cover has been instructed by the broker following discussions with the customer and premium funder where applicable.

Apply for a premium deferral now.


Change is the new black - CPD accredited pathway

Did you know the Suncorp Learning Campus have developed a series of tailored CPD accredited learning pathways, designed to help you adapt swiftly to new working arrangements and policies?

Change is the new black

Changing a behaviour or habit can often seem a daunting process, making us resistant to the idea. Yet it’s only through change that we grow and evolve, becoming more productive both in our personal lives and at work.

Through this pathway you’ll gain a better understanding of the processes behind changing a behaviour as well as how to establish new habits of your own.

Change is the new black (PDF, 117KB)

To access this pathway, log into the Suncorp Learning Campus and select the Learning Pathways icon from the dashboard. Not a member yet? You can trial the platform for free for 30-days.

Register now to start your free 30-day trial!


SME & Consumer underwriting service reminder

As the COVID-19 situation continues to evolve, our teams are working hard to respond to broker enquiries in a timely manner.

  • For SME & Consumer underwriting enquiries, we encourage you to call the SME Packages number - 1300 888 071.

  • For system related issues or product training requests for VeroEdge, please refer to our Quick reference guide.


We’re here to help

We’ll continue to deliver regular communication to keep you informed of any new developments or changes to our business. I encourage you to reach out to your dedicated BDM or relationship manager should you need any assistance. They’re here to help you - no matter how small or how complex your enquiry.

Access the latest COVID-19 information and support materials here.

Disclaimer: This newsletter is for information purposes only and is not legal or financial advice. The information is intended to be of a general nature only. We do not accept any legal responsibility for any loss incurred as a result of reliance upon it – please make your own inquiries. This newsletter has been prepared by AAI Limited ABN 48 005 297 807 trading as Vero Insurance.