Vero recognised for claims excellence by Insurance Business 5-Star Claims in 2026

Published 25 August 2026 | Last updated 25 August 2026 |  2 min read

Key points

• Vero has been named a 5-Star Claims provider in 2026 by Insurance Business.
• The recognition highlights Vero's consistent demonstration of strong performance in communication and claims outcomes.
• Vero's claims performance is supported by enhanced catastrophe response capability through the Suncorp Disaster Management Centre and ongoing improvements to technology and processes.

Learn more about claims

Vero has been named a 5-Star Claims provider in 2026 by Insurance Business, recognising the insurer’s commitment to delivering high-quality claims experiences for brokers and their clients.

Based on broker feedback from across Australia and New Zealand, the recognition highlights insurers that consistently demonstrate strong performance in communication and claims outcomes.

This recognition reinforces Vero's position as a leading commercial insurer with a focus on supporting customers when they need it most.

Claims excellence that delivers when it matters

Claims are often considered the defining moment in the insurance relationship.

For brokers and their clients, an insurer's true value is measured not when a policy is purchased, but when a claim is lodged and support is needed.

Vero's recognition reflects its ongoing investment in claims capability, specialist expertise and broker support.

How Vero continues to strengthen its claims capability

Vero continues to strengthen its claims offering through dedicated case managers for complex claims, simplified claims processes and an expanded Claims Relationship Manager network aligned to broker needs.

These investments help provide brokers with responsive support, greater transparency and consistent communication throughout the claims journey.

Recent enhancements, including changes to the Simple Claims threshold for eligible claims, have enabled faster resolution for straightforward incidents while ensuring specialist expertise remains available for more complex claims.

In commercial motor, Vero's national repairer network supports fast assessments and pre-booked repairs, helping minimise business disruption and reduce vehicle downtime.

Kira Pellicano, Vero Head of Commercial Claims, said the recognition reflects Vero's focus on delivering consistent support and clear communication throughout the claims experience.

“A claim is where the value of insurance is truly tested. Our focus is on making that experience as straightforward and supportive as possible through clear communication, responsive service and specialist expertise. This recognition reflects the dedication of our claims teams and their commitment to helping brokers and customers navigate challenging moments with confidence,” Ms Pellicano said.

Michael Knight, Vero National Manager Claims Relationships, said the recognition demonstrated the Vero claims team’s expertise and focus on delivering meaningful customer outcomes.

"No two claims are the same, so our focus is on getting the path right from the start, ensuring each claim is handled by the right person with the right expertise.
We've built a more streamlined process for simpler claims and strong technical capability for more complex matters. That balance is what enables efficient and high-quality outcomes, while maintaining speed of resolution and customer satisfaction."

Vero's claims performance is supported by broader investment across the business, including enhanced catastrophe response capability through the Suncorp Disaster Management Centre and ongoing improvements to technology and processes that help deliver faster, more efficient claims experiences.

As a specialist commercial insurer, Vero remains focused on continually improving its claims capability and ensuring brokers have confidence that their clients will be supported through the moments that matter most.

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