You asked, we delivered!
Your insights have been actioned
Thank you to all our Broker partners who thoughtfully responded to the Vero/GIO September survey. The insights we gained about your experience clearly showed us what’s working well, what isn’t and where we need to improve to reach our target NPS score.
Faster turnaround times, clarity of risk appetite and access to decision makers were the top response themes. Armed with your survey results we’ve hit the ground running with our teams working together to better support your needs. Our early actions include the recent enhancements to the VeroEdge platform, the launch of Vero’s Tailored Product Risk Appetite Guide and providing dedicated team contacts, making it easier to partner and grow with Vero and addressing your feedback. Please continue to bring us your voice so we can continue to improve our service to you.
