Vero wins 2020 Insurance Business Insurer of the Year
Thanks to your invaluable support and feedback, we’ve continued to improve our award-winning services, as nothing motivates us more than your success.
We are investing in our Broker Training and Development including the Suncorp Learning Campus, which we launched in 2019. It is a new subscription-style learning platform that provides brokers access to over 1,000 on-demand CPD accredited training courses allowing brokers to create their own flexible learning experience, with specialist providers offering courses across customer, compliance and regulation, business and leadership, sales, communication and team development.
We’re also partnering with NIBA in support of the Young Professional Broker of the Year and our Vero Young Broker Alumni program. As well as providing the 9th annual SME Insurance Index research to provide you with actionable insights into the current insurance environment to help you support your clients.
We take pride in our ability to go above and beyond for our brokers and their clients, which is why we’re continuing to invest in our dedicated BDM Support network as well our expert Claims and Risk Management teams.
There is a considerable emphasis in the industry on automating and streamlining services. That’s why we’ve continued to bolster our online platform capabilities from OneTouch* and VeroEdge to the broker Risk Profiler Tool.
Year on year, we continue to review how we can further strengthen our claims capabilities. We recognise the importance of efficient claims turnaround times and continue to upgrade our digital claims process including lodgments. This is most evident in our online claim platforms including OneTouch*, which allows brokers to lodge and settle a claim in as little as 15 minutes.
*The OneTouch claims process only applies to Small to Medium Business and Home Property claims up to $10,000. Insurer is AAI Limited (ABN 48 005 297 807) trading as Vero Insurance. Timeframes quoted are based on the assumption that all supporting information and payment details are provided at the initial lodgement.