SME Insurance Index
Insurance with insight
SME Insurance Index | Webinar 2026 | Vero
Join us for the 2026 Vero SME Insurance Index Webinar findings. Now in its 15th year, this research aims to provide you with further insight into the attitudes of Australian businesses of all sizes, from micro through to large.
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Get the facts on: Claims and Coverage
Claims are the ultimate moment of truth for any insurance policy. Therefore, the experience of making a claim can often dictate overall perceptions of insurance relationships, including those SMEs have with a broker. So we’ve created the Risk Register Tool - to help brokers show clients the top causes of insurance related loss in their industry - the perfect conversation starter!
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Peer advice continues to grow in importance
We’re witnessing an increase in the number of business owners and decision makers turning to non-professional sources of advice when they are thinking about risks to their business.
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About the Vero SME Insurance Index
In the 7 years since its launch, the SME Insurance Index has gained an industrywide reputation for being credible, thorough and delivering actionable insights that help brokers adapt and thrive.
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Insurance purchase behaviour is more complex than you may think
Our findings this year suggest the biggest challenge for brokerages is not losing clients, but that SMEs are using a range of channels to meet their insurance needs.
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Industry and business changes review insurance on a regular basis
But how often do SMEs really think about their insurance? This year we wanted to understand how often SMEs really think about their insurance and why.
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The trends of broker usage for 2018
Insurance purchase behavior is becoming more complex, with almost a third of SMEs claiming to be using a broker less than they used to.
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