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2023 Event Season – Claims update
Vero’s 2023 SME Index report found that one third of businesses are not taking the opportunity to review and update their insurance at renewal time which, given the high rates of inflation and supply cost increases, creates a risk of under-insurance.
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BONUS INSIGHTS: ‘BROKER VALUE’ WITH MICHAEL COOKE
As part of our “3 Insights" digital series, we were lucky to be joined by Executive Manager Intermediated Packages Portfolio Michael Cooke. An experienced portfolio manager who’s worked across a range of propositions, Michael shared some fascinating insights from the 2022 Vero SME Index and discussed what brokers can do to continually add value for customers – especially at renewal time.
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Simplifying motor claims
Like others, the motor insurance industry has had to evolve and adapt to a world changed by the global pandemic. With supply chain disruption, claims processing efficiency and speed of resolution being of utmost concern, we are here to support you and your valued clients now more than ever.
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You asked, we’re delivering! Your insights continue to be actioned
Thank you to our broker partners for continuing to respond to our monthly Vero | GIO Workers Compensation Voice of Customer (VOC) surveys. Your feedback is invaluable to us.
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SME Insurance Index | Vero Insurance – One of Australia’s Largest Commercial Insurers
Get the facts on: Claims and Coverage
Claims are the ultimate moment of truth for any insurance policy. Therefore, the experience of making a claim can often dictate overall perceptions of insurance relationships, including those SMEs have with a broker. So we’ve created the Risk Register Tool - to help brokers show clients the top causes of insurance related loss in their industry - the perfect conversation starter!
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Peer advice continues to grow in importance
We’re witnessing an increase in the number of business owners and decision makers turning to non-professional sources of advice when they are thinking about risks to their business.
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About the Vero SME Insurance Index
In the 7 years since its launch, the SME Insurance Index has gained an industrywide reputation for being credible, thorough and delivering actionable insights that help brokers adapt and thrive.
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Insurance purchase behaviour is more complex than you may think
Our findings this year suggest the biggest challenge for brokerages is not losing clients, but that SMEs are using a range of channels to meet their insurance needs.
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